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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

LAX Breaks Ground on ConRAC Facility

LAX Breaks Ground on ConRAC Facility

Los Angeles World Airports (LAWA), operators of Los Angeles International Airport (LAX), this week broke ground on a new Consolidated Rent-A-Car (ConRAC) facility that when completed should play a major role in reducing congestion around the airport and the...

Beaton Named Director of Properties at GEG

Beaton Named Director of Properties at GEG

Airport industry veteran Drake Beaton is the new director of properties and contracts at Spokane International Airport (GEG), in charge of negotiating, implementing, and managing leases and contracts as well as overseeing risk management and property development....

Strickland Joins RDU as Director

Strickland Joins RDU as Director

Kenneth Strickland has been named the new director of air service development for Raleigh- Durham International Airport (RDU), the Raleigh-Durham Airport Authority announced. Strickland begins his new position next week and will be responsible for developing and...

IAD to Hold Plane Pull for Charity

IAD to Hold Plane Pull for Charity

Washington Dulles International Airport (IAD) will welcome thousands of visitors this Saturday, September 14, for its annual Dulles Day Plane Pull, the highlight of which is an attempt to pull two 82-ton aircraft. The event, which has raised more than $2 million for...

GSP Celebrates National Beer Lovers’ Day

GSP Celebrates National Beer Lovers’ Day

Greenville-Spartanburg International Airport (GSP) has expanded its partnership with Spartanburg-based RJ Rockers Brewing Company to create a new beer available exclusively at GSP just in time for National Beer Lovers' Day on Sept. 7. The RJ Rockers Flight Room,...

Areas Opens Panda Express at EWR

Areas Opens Panda Express at EWR

Areas has announced the opening of Panda Express at Newark Liberty International Airport (EWR), providing travelers with Chinese food from the brand that is now the largest fast-casual restaurant chain in the U.S. Located in the food court of EWR Terminal B, Panda...

Be Relax Opens Second Spa at DFW

Be Relax Opens Second Spa at DFW

French spa company Be Relax has opened a second location at Dallas Fort Worth International Airport (DFW), providing passengers with more opportunities to take a break from the stresses of travel with a massage, a manicure or a facial. Located in DFW Terminal 2 near...

American Debuts Biometric Boarding at DFW

American Debuts Biometric Boarding at DFW

American Airlines has introduced biometric facial recognition at Dallas Fort Worth International Airport (DFW) to speed up of the boarding process for its international passengers. Currently in place for select international departures from DFW Terminal D, the new...

GRR Set On $90 Million Concourse Expansion

GRR Set On $90 Million Concourse Expansion

The Gerald R. Ford International Airport (GRR) this week announced Project Elevate, a multi-project development initiative that begins with a $90 million extension of Concourse A to accommodate projected passenger growth over the coming decades. Construction of the...

SITA Upgrades Flight Information Tech at ISP

SITA Upgrades Flight Information Tech at ISP

SITA, the global IT provider to carriers and airports, is upgrading the flight information technology at Long Island MacArthur Airport (ISP) to provide bigger, brighter displays and voice paging throughout the terminal. SITA’s AirportVision and AirportVoice will help...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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