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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

BUF Adds Aira for Blind, Low-Vision Travelers

BUF Adds Aira for Blind, Low-Vision Travelers

Buffalo Niagara International Airport (BUF) has announced that San Diego-based Aira will be introducing its smartphone-based technology for blind and low-vision travelers at the airport. Aira uses a mobile app to connect passengers with professional agents who provide...

Survey: HNL, MDW Top Fastest Wi-Fi

Survey: HNL, MDW Top Fastest Wi-Fi

Honolulu’s Daniel K. Inouye International Airport (HNL) and Midway International Airport led the latest poll in fastest Wi-Fi for travelers during the first half of 2019, according to a report from Speedtest Intelligence. HNL had a download speed of 145.12 Mbps, 37.5...

OTG Starts In-Terminal Football Podcast at EWR

OTG Starts In-Terminal Football Podcast at EWR

OTG has announced an innovative new amenity for football-following travelers at Newark Liberty International Airport (EWR) as it introduces Pre-Flight Playbook, the first-ever airport sports podcast produced live, in-terminal. Passengers in Terminal C will be able to...

U.K. to Fully Implement 3D Screening by 2022

U.K. to Fully Implement 3D Screening by 2022

Travelers at U.K. airports will be allowed to keep liquids and electronic equipment in their bags through the security checkpoint within the next few years after British Prime Minister Boris Johnson announced plans for all major U.K. airports to introduce...

Richardson Named President, CEO of GRR

Richardson Named President, CEO of GRR

Experienced airport executive Torrance Richardson is now the new president and CEO of Gerald R. Ford International Airport (GRR) in Grand Rapids, MI where he will lead operations and growth at the state’s second busiest airport. Richardson comes to GRR after serving...

YOW Issues RFP for Car Rental Concessions

YOW Issues RFP for Car Rental Concessions

The Ottawa International Airport Authority this month issued a Request for Proposals (RFP) for four car rental concessions in the enclosed parking garage at Ottawa International Airport (YOW). “The Ottawa International Airport Authority has issued a Request for...

Jabbrrbox Comes to OAK

Jabbrrbox Comes to OAK

Jabbrrbox is launching two of its innovative productivity booths at Oakland International Airport (OAK) to provide business travelers with an on-demand, technology-equipped private workspace at the airport. Located in OAK Terminal 2 near Gate 25, the Jabbrrbox booths...

Ecofriendly Drop Water Kiosk Lands at SFO

Ecofriendly Drop Water Kiosk Lands at SFO

Napa Farms Market, the farm-to-flight concept operated by Tastes on the Fly, is responding to the plastic water bottle ban at San Francisco International Airport (SFO) by introducing Drop Water, the innovative 100% compostable bottled custom-beverage kiosk, to the...

HMSHost to Bring Biscuits, Beer & BBQ to STL

HMSHost to Bring Biscuits, Beer & BBQ to STL

HMSHost is bringing Biscuits, Beer & BBQ, a spinoff of the popular Three Kings Public House at St. Louis Lambert International Airport (STL), to the airport to provide travelers with tasty, quick-serve offerings and beer with a local feel. Biscuits, Beer & BBQ...

Paradies Lagardère Brings Local Tastes to DEN

Paradies Lagardère Brings Local Tastes to DEN

Travelers to Denver International Airport (DEN) will get more of a taste the local dining scene thanks to three popular restaurants, Breckenridge Brewery, Snarf’s Sandwiches and Brother’s BBQ Today, opening locations at the airport. Located on the east end of...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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