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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

SSP America Inks Exclusive Deal with Briggo

SSP America Inks Exclusive Deal with Briggo

SSP America, a division of SSP Group, announces an exclusive agreement with Briggo Coffee to bring their automated kiosk coffee concept to U.S. and Canadian airports. Briggo’s technology lets customers either order ahead from a mobile app or use the company’s Coffee...

Fraport USA Joins Celebrate Pittsburgh at PIT

Fraport USA Joins Celebrate Pittsburgh at PIT

Fraport USA concessionaires will help Pittsburgh International Airport (PIT) in Celebrate Pittsburgh, a week-long event featuring live music and entertainment, delicious food and drink, giveaways and popular attractions. The August 12-16 celebration kicks off with a...

InMotion Opens iStore at SFO

InMotion Opens iStore at SFO

InMotion Entertainment Group, the country’s largest airport-based electronics retailer, has opened a new iStore at Terminal 1 of San Francisco International Airport (SFO). The 2,400 square foot location is the largest tech airport store in North America and includes a...

Elevate Lands Second Green Beans at BNA

Elevate Lands Second Green Beans at BNA

San Rafael, CA-based Elevate Gourmet Brands says it’s been awarded a second Green Beans Coffee location at Nashville International Airport (BNA) that will open later this year. The rebranded coffee shop concept will open in Q4 at BNA, following the success of its...

ATL Part of City’s Proposed Plastic Straw Ban

ATL Part of City’s Proposed Plastic Straw Ban

Hartsfield-Jackson Atlanta International Airport (ATL) would be included in a ban in city-owned buildings of the use of certain single-use plastic straws and other items that was proposed this week by a City of Atlanta councilmember. District 2 Councilmember Amir...

Munich Airport US Appoints Tabet As MD

Munich Airport US Appoints Tabet As MD

Munich Airport US Holding LLC, the U.S.-based 100 percent subsidiary of Munich Airport International, has appointed Jean-Pierre Tabet as the company’s managing director. He began his new role on August 1. "Jean-Pierre is a well-regarded senior executive in the U.S....

AUS Testing Self-Driving Shuttles

AUS Testing Self-Driving Shuttles

Austin-Bergstrom International Airport (AUS) is testing autonomous transportation technology in the form of self-driving shuttles for travelers going from the Barbara Jordan Terminal to the rental car facility and ground transportation links. The Easy Mile EZ10...

SFO to Ban Single Use Plastic Water Bottles

SFO to Ban Single Use Plastic Water Bottles

Looking to reduce its impact on the environment, San Francisco International Airport (SFO) is banning the use of single-use plastic water bottles later this month. The ban, which goes into effect August 20, is an expansion of the airport’s Sustainable Food &...

YYZ Gets Grant for EV Charging Station

YYZ Gets Grant for EV Charging Station

Toronto Pearson International Airport (YYZ) will start planning on a new electric vehicle (EV) charging station project thanks to a US $371,406 investment from Canada’s Minister of Natural Resources announced this week. The project will build a new fast-charging hub...

American Airlines Expands Five Star Service

American Airlines Expands Five Star Service

American Airlines is expanding its Five Star Service, which includes priority check-in, expedited security screening and other benefits, to four new airports--Austin-Bergstrom International Airport (AUS), Nashville International Airport (BNA), Newark Liberty...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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