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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

Paradies Lagardère Introduces illycaffè to YVR

Paradies Lagardère Introduces illycaffè to YVR

Paradies Lagardère this week opens illycaffè at Vancouver International Airport (YVR), bringing the global, sustainable high-quality authentic Italian coffee brand experience to travelers in Western Canada. Located in the YVR international terminal between gates 65...

IATA Report Highlights Growth In North America

IATA Report Highlights Growth In North America

North American carriers saw the number of passengers flown in the region grow by 4.8 percent in 2018, compared with the previous year, to 989.4 million passengers, 22.6 percent of the global total, according to a new performance report from the International Air...

Delaware North Opens Retail Concepts at AUS

Delaware North Opens Retail Concepts at AUS

Delaware North this week opens two new retail outlets at Austin-Bergstrom International Airport (AUS), Toy Joy and The Austin Chronicle Marketplace, providing travelers with more locally-themed shopping options. Both new retail outlets are located adjacent to the...

Airport Lounge Development Opens Club CHS

Airport Lounge Development Opens Club CHS

Plano, Texas-headquartered Airport Lounge Development (ALD) this week opens its latest premium shared-use lounge, The Club CHS, on the second level of the main concourse at Charleston International Airport (CHS). The first phase of new lounge provides 3,060 square...

PIT Partners with AI firm to Monitor Wait Times

PIT Partners with AI firm to Monitor Wait Times

Pittsburgh International Airport (PIT) is partnering with local artificial intelligence (AI) software firm Zenzors to take some of the stress out of travel by providing travelers with accurate times at TSA security check points. Zenzors software uses data gathered via...

Massport Unveils “Logan Forward” at BOS

Massport Unveils “Logan Forward” at BOS

The Massachusetts Port Authority (Massport) announced a new communication plan, “Logan Forward” with a new website and text alert program, to keep passengers, airline and airport employees and other stakeholders up to date on an upcoming series of construction...

First Gates of Harvey Milk Terminal Open at SFO

First Gates of Harvey Milk Terminal Open at SFO

Looking to make travel less stressful and more entertaining and engaging, San Francisco International Airport (SFO) this month opened the first nine-gate section of the $2.4 billion Terminal 1 — now renamed Harvey Milk Terminal 1 — to celebrate the life of the famed,...

STL Welcomes New Dunkin Donuts Kiosk

STL Welcomes New Dunkin Donuts Kiosk

OHM Concession Group this month adds a second Dunkin Donuts location in Terminal 2 of St. Louis Lambert International Airport (STL), giving travelers even more opportunities to indulge in their favorite Dunkin treats and beverages while flying in or out of St. Louis....

Pet Therapy Program SDF WAGS Launches

Pet Therapy Program SDF WAGS Launches

Louisville Muhammed Ali International Airport (SDF) has launched the new pet therapy program, SDF WAGS, to take the some of the stress out of air travel by letting passengers interact with animals while in the terminal both pre- and post-security. The therapy animals...

United Airlines Invests in CLEAR

United Airlines Invests in CLEAR

United Airlines announced a new partnership with CLEAR, the secure identity company that uses biometrics to speed travelers through security, that includes a strategic equity investment and free or discounted CLEAR membership for U.S.-based Mileage Plus Members. The...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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