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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.
Paradies Lagardère Introduces illycaffè to YVR
Paradies Lagardère this week opens illycaffè at Vancouver International Airport (YVR), bringing the global, sustainable high-quality authentic Italian coffee brand experience to travelers in Western Canada. Located in the YVR international terminal between gates 65...
IATA Report Highlights Growth In North America
North American carriers saw the number of passengers flown in the region grow by 4.8 percent in 2018, compared with the previous year, to 989.4 million passengers, 22.6 percent of the global total, according to a new performance report from the International Air...
Delaware North Opens Retail Concepts at AUS
Delaware North this week opens two new retail outlets at Austin-Bergstrom International Airport (AUS), Toy Joy and The Austin Chronicle Marketplace, providing travelers with more locally-themed shopping options. Both new retail outlets are located adjacent to the...
Airport Lounge Development Opens Club CHS
Plano, Texas-headquartered Airport Lounge Development (ALD) this week opens its latest premium shared-use lounge, The Club CHS, on the second level of the main concourse at Charleston International Airport (CHS). The first phase of new lounge provides 3,060 square...
PIT Partners with AI firm to Monitor Wait Times
Pittsburgh International Airport (PIT) is partnering with local artificial intelligence (AI) software firm Zenzors to take some of the stress out of travel by providing travelers with accurate times at TSA security check points. Zenzors software uses data gathered via...
Massport Unveils “Logan Forward” at BOS
The Massachusetts Port Authority (Massport) announced a new communication plan, “Logan Forward” with a new website and text alert program, to keep passengers, airline and airport employees and other stakeholders up to date on an upcoming series of construction...
First Gates of Harvey Milk Terminal Open at SFO
Looking to make travel less stressful and more entertaining and engaging, San Francisco International Airport (SFO) this month opened the first nine-gate section of the $2.4 billion Terminal 1 — now renamed Harvey Milk Terminal 1 — to celebrate the life of the famed,...
STL Welcomes New Dunkin Donuts Kiosk
OHM Concession Group this month adds a second Dunkin Donuts location in Terminal 2 of St. Louis Lambert International Airport (STL), giving travelers even more opportunities to indulge in their favorite Dunkin treats and beverages while flying in or out of St. Louis....
Pet Therapy Program SDF WAGS Launches
Louisville Muhammed Ali International Airport (SDF) has launched the new pet therapy program, SDF WAGS, to take the some of the stress out of air travel by letting passengers interact with animals while in the terminal both pre- and post-security. The therapy animals...
United Airlines Invests in CLEAR
United Airlines announced a new partnership with CLEAR, the secure identity company that uses biometrics to speed travelers through security, that includes a strategic equity investment and free or discounted CLEAR membership for U.S.-based Mileage Plus Members. The...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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