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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

HMSHost Revamps Fresh Attractions Line

HMSHost Revamps Fresh Attractions Line

Looking to provide travelers with healthier grab-and-go food choices, HMSHost has rolled out its revamped Fresh Attractions line of low-guilt dining options at more than 60 airports across North America. Fresh Attractions now features more than two dozen items for...

Marshall Retail Opens Apparel Concepts at SMF

Marshall Retail Opens Apparel Concepts at SMF

The Marshall Retail Group has opened dual accessory and athleisure store concepts, POP SOX and @ease, in one footprint at Sacramento International Airport (SMF) to provide travelers looking for quick, convenient accessories and apparel with a wide selection of...

Fraport USA Expands Management at PIT, BWI

Fraport USA Expands Management at PIT, BWI

Fraport USA announced that Gary Gilliard will become the new vice president of operations for Fraport Maryland, overseeing concessions at Baltimore/Washington International Thurgood Marshall Airport (BWI), while Amy Miktus has been promoted to vice president of...

Munich Airport International to Operate in EWR

Munich Airport International to Operate in EWR

The Port Authority of New York/New Jersey this week formally named Munich Airport International GmbH (MAI) to operate and maintain the $2.7 billion Terminal One now under construction at Newark Liberty International Airport (EWR). EWR Terminal One LLC, a 100-percent...

MarketPlace Logan Brings AtYourGate to BOS

MarketPlace Logan Brings AtYourGate to BOS

MarketPlace Logan, manager of the Boston Logan Concessions Program, this week launches AtYourGate mobile food & beverage ordering at Boston Logan International Airport (BOS). Using AtYourGate, an in-airport order and delivery app, Terminal A passengers will be...

Areas Opens Leeann Chin at MSP

Areas Opens Leeann Chin at MSP

Areas this week opens Leeann Chin, a popular local fast-casual Asian food chain, at Minneapolis-Saint Paul International Airport (MSP). Leeann Chin was first launched in the Twin Cities and now has more than 50 locations in the Midwest, providing buffet-style dining...

Motion Analytics Calculate Wait Times at JAN

Motion Analytics Calculate Wait Times at JAN

Jackson-Medgar Wiley Evers International Airport (JAN) has become the first regional U.S. airport to install LIDAR-based indoor motion analytics from iinside, a leader in indoor motion analytics for airports, and Infax, which provides airport information systems and...

Elevate Brands’ Mac + Cheese Kitchen Joining SJC

Elevate Brands’ Mac + Cheese Kitchen Joining SJC

Elevate Gourmet Brands and ACDBE partner Ebon Glenn announced that their second Mac + Cheese Kitchen concept restaurant will open at Mineta San Jose International Airport (SJC) next year. The first Mac + Cheese Kitchen is successfully operating at San Francisco...

Fraport USA Partners With Local Barber at CLE

Fraport USA Partners With Local Barber at CLE

As part of its expanding Launch Pad program, Fraport USA has partnered with Cleveland native and entrepreneur Darrell Solomon to open a new Aircuts & Day Spa at Cleveland Hopkins International Airport (CLE). Launch Pad is Fraport USA’s innovative program that...

Grab Launches Order at Table Option

Grab Launches Order at Table Option

Houston-based e-commerce and omni-channel ordering platform Grab this week launches its Order at Table (OAT) product to enable airport travelers to simplify their dine-in experiences at full-service terminal restaurants through a smartphone app enabling seamless...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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