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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

HMSHost Opens Blaze Pizza at SNA

HMSHost Opens Blaze Pizza at SNA

HMSHost and partner S&C Robinson Enterprise announced the opening of Blaze Pizza at John Wayne Airport (SNA) in Orange County, CA to bring high-quality food at lightning-fast speeds to travelers. Blaze Pizza serves custom-built artisanal pizzas with a wide...

SEA Opens Phase One of North Satellite

SEA Opens Phase One of North Satellite

The Port of Seattle, operators of Seattle-Tacoma International Airport (SEA), joined with Alaska Airlines this week in opening the first phase of the North Satellite Modernization Project, featuring eight additional gates, new concessions options and the newest Alaska...

LAX Breaks Ground on Parking Facility

LAX Breaks Ground on Parking Facility

Los Angeles World Airports (LAWA) this week broke ground on the new Intermodal Transportation Facility (ITF-West), a parking structure and transportation mobility hub that is a key component of the Los Angeles International Airport (LAX) modernization plan. The new...

TPA Breaks Ground on Phase 2 of Expansion

TPA Breaks Ground on Phase 2 of Expansion

Tampa International Airport (TPA) broke ground this week on the second phase of its Master Plan expansion that includes 16 new express curbsides tailored to passengers without checked luggage. The innovative express curbsides will allow guests to bypass the ticketing...

ONT Parking Embraces Smart LED Lighting

ONT Parking Embraces Smart LED Lighting

Ontario International (ONT) has replaced the older lights in its airport parking garages and lots with next-generation LED lights that can both cut energy costs and provide a brighter, better environment for travelers. The LED lighting solution from Riverside,...

Elevate Gourmet Brands Rebrands Green Beans Coffee At SFO

Elevate Gourmet Brands Rebrands Green Beans Coffee At SFO

Elevate Gourmet Brands has opened a rebranded Green Beans Coffee at San Francisco International (SFO) featuring new signage and a new design. Located in SFO Terminal G, the new Green Beans Coffee also has brand new logomarks and a portal sign containing actual green...

Deal Between SAN, Airlines Will Combat Traffic

Deal Between SAN, Airlines Will Combat Traffic

San Diego County Regional Airport Authority, operator of San Diego International (SAN), has reached a new 10-year deal with its airline partners that will give the Airport Authority the ability to contribute up to $500 million to help alleviate traffic congestion and...

Natalie’s Candy Jar Opens New Location at MCO

Natalie’s Candy Jar Opens New Location at MCO

Natalie’s Candy Jar opened another location at Orlando International (MCO) as it continues to expand the brand’s presence at the busy airport. The latest Natalie’s is in the MCO Main Terminal and incorporates a new store design that provides a sophisticated, fun...

Paradies Lagardère to Bring Three Retail Concepts to AZA

Paradies Lagardère to Bring Three Retail Concepts to AZA

Paradies Lagardère announced plans to bring three retail concepts, including a TripAdvisor traveler-centric store, to Phoenix-Mesa Gateway (AZA) to better serve passenger and employee at the growing airport. In addition to TripAdvisor, a Paradies Lagardère exclusive...

Whisk & Bowl Bakery and Pastry Shop Opens at DFW

Whisk & Bowl Bakery and Pastry Shop Opens at DFW

Elevate Gourmet Brands has opened Whisk & Bowl, a European-inspired bakery and pastry shop, at Dallas-Ft. Worth International (DFW) and plans to open a second kiosk-based location at the airport later this summer. Located near Gate A14 in Terminal A, Whisk &...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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