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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
Richardson Takes Over Annual AAAE Chair
Columbus Regional Airport Authority Executive Vice President and COO Tory Richardson took over as chair of the American Association of Airport Executives (AAAE) for 2019-2020 at the Annual AAAE conference in Boston last week. Richardson succeeds Jeanne Olivier,...
American Airlines Terminal B Great Hall Opens at BOS
The Massachusetts Port Authority (Massport), state political leaders, American Airlines, master concessionaire developer Marketplace Development and concessionaires including HMSHost and Delaware North, all joined together to mark the formal opening of the American...
CHA Celebrates Becoming First Completely Solar US Airport
Chattanooga Airport (CHA) officials, community leaders and other stakeholders this week celebrated the final phase of the 2.64-megawatt solar farm that makes the airport the first in the nation to generate as much energy from solar as it uses. The airport, which...
SEA Opens Concessions Bidding for its North Satellite
The Port of Seattle has released the competitive bid opportunities for new concessions as part of the North Satellite Modernization Project at Seattle-Tacoma International (SEA). The airport is doubling the amount of concessions and retail space in the N Gates, which...
Brumfield Named Chief of Staff of Reach Airports
Krystal Brumfield, who resigned earlier this month as president and CEO of the Airport Minority Advisory Council (AMAC), has been named the first chief of staff of Reach Airports, the U.S.-based airport management joint venture between Munich Airport International and...
LAX Hosts First Ever Fashion Show
As part of its efforts to showcase local artists of all varieties, Los Angeles International (LAX) held its first fashion show at the Tom Bradley International Terminal, spotlighting designs from international designer Sebastian Gunawan. The event featured 25...
SJC Opens New Interim Gates to Meet Surging Demand
Mineta San Jose International (SJC) opened five temporary gates attached to the south end of Terminal B this month to help meet a near-term surge in passenger volume. The Interim Gates Facility was conceived, designed and built in a compressed 18-month period after...
Briggo Brings Robotic Baristas to SFO
Austin, TX-based Briggo is opening at San Francisco International (SFO), bringing its robotic barista to Bay Area airport travelers and employees for the first time. The Briggo Coffee Haus opens in the coming month adjacent to the security entrance inside SFO’s...
Paradies Lagardère Opens Air Margaritaville, Two Other Eateries DTW
Paradies Lagardère has opened Air Margaritaville, Detroit Street Café and Atwater Brewery at Detroit Metropolitan Wayne County (DTW) as the airport continues its concessions expansion. Detroit Street Café, featuring Zingerman’s Coffee, is a new airport offering for...
Rental Car Programs Go Green at IAD
The Metropolitan Washington Airports Authority Board of Directors has awarded on-airport rental car concessions contracts at Washington Dulles International (IAD) to four companies, including in all contracts a requirement to include green vehicles in their airport...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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