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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

Richardson Takes Over Annual AAAE Chair

Richardson Takes Over Annual AAAE Chair

Columbus Regional Airport Authority Executive Vice President and COO Tory Richardson took over as chair of the American Association of Airport Executives (AAAE) for 2019-2020 at the Annual AAAE conference in Boston last week. Richardson succeeds Jeanne Olivier,...

American Airlines Terminal B Great Hall Opens at BOS

American Airlines Terminal B Great Hall Opens at BOS

The Massachusetts Port Authority (Massport), state political leaders, American Airlines, master concessionaire developer Marketplace Development and concessionaires including HMSHost and Delaware North, all joined together to mark the formal opening of the American...

CHA Celebrates Becoming First Completely Solar US Airport

CHA Celebrates Becoming First Completely Solar US Airport

Chattanooga Airport (CHA) officials, community leaders and other stakeholders this week celebrated the final phase of the 2.64-megawatt solar farm that makes the airport the first in the nation to generate as much energy from solar as it uses. The airport, which...

SEA Opens Concessions Bidding for its North Satellite

SEA Opens Concessions Bidding for its North Satellite

The Port of Seattle has released the competitive bid opportunities for new concessions as part of the North Satellite Modernization Project at Seattle-Tacoma International (SEA). The airport is doubling the amount of concessions and retail space in the N Gates, which...

Brumfield Named Chief of Staff of Reach Airports

Brumfield Named Chief of Staff of Reach Airports

Krystal Brumfield, who resigned earlier this month as president and CEO of the Airport Minority Advisory Council (AMAC), has been named the first chief of staff of Reach Airports, the U.S.-based airport management joint venture between Munich Airport International and...

LAX Hosts First Ever Fashion Show

LAX Hosts First Ever Fashion Show

As part of its efforts to showcase local artists of all varieties, Los Angeles International (LAX) held its first fashion show at the Tom Bradley International Terminal, spotlighting designs from international designer Sebastian Gunawan. The event featured 25...

SJC Opens New Interim Gates to Meet Surging Demand

SJC Opens New Interim Gates to Meet Surging Demand

Mineta San Jose International (SJC) opened five temporary gates attached to the south end of Terminal B this month to help meet a near-term surge in passenger volume. The Interim Gates Facility was conceived, designed and built in a compressed 18-month period after...

Briggo Brings Robotic Baristas to SFO

Briggo Brings Robotic Baristas to SFO

Austin, TX-based Briggo is opening at San Francisco International (SFO), bringing its robotic barista to Bay Area airport travelers and employees for the first time. The Briggo Coffee Haus opens in the coming month adjacent to the security entrance inside SFO’s...

Paradies Lagardère Opens Air Margaritaville, Two Other Eateries DTW

Paradies Lagardère Opens Air Margaritaville, Two Other Eateries DTW

Paradies Lagardère has opened Air Margaritaville, Detroit Street Café and Atwater Brewery at Detroit Metropolitan Wayne County (DTW) as the airport continues its concessions expansion. Detroit Street Café, featuring Zingerman’s Coffee, is a new airport offering for...

Rental Car Programs Go Green at IAD

Rental Car Programs Go Green at IAD

The Metropolitan Washington Airports Authority Board of Directors has awarded on-airport rental car concessions contracts at Washington Dulles International (IAD) to four companies, including in all contracts a requirement to include green vehicles in their airport...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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