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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.
Johnston & Murphy Unveils Image Campaign
Retailer Johnston & Murphy has revealed a new image campaign titled, ‘Not Your Dad’s Shoe Company,” which will be seen at all its retail and ecommerce outlets, including airport locations. Designed to reshape how customers think of the 174-year-old brand, the...
SEA Adopts Two New Sustainability Strategies
The Port of Seattle unveiled two new land stewardship strategies for Seattle-Tacoma International Airport, including the SEA Land Stewardship Plan and the SEA Tree Replacement Standards, to continue the airport efforts to incorporate sustainable planning operations...
CAC Praises Progress On Infrastructure Investment Options
A newly created working group to identify pension fund investment opportunities for many sectors, including airports, is seen as a tool in indentifying new infrastructure investment options for Canadian airports. The group is included in the Canadian budget and is...
First Step In OAK Name Change Approved
The Oakland Board of Port Commissioners has voted unanimously to modify the airport's name to "San Francisco Bay Oakland International Airport" from its current official name, the Metropolitan Oakland International Airport (OAK). This first reading vote is a step...
BNA Makes Key Executive Appointments
The Metropolitan Nashville Airport Authority (MNAA), which oversees Nashville International Airport (BNA), announced that Robert Ramsey has been named its new executive vice president and chief development officer and Adam Floyd has been appointed senior vice...
LAWA Appoints Lowe To Culture Role
Los Angeles World Airports has named Robert (Rob) Lowe as its chief people and culture officer. He will oversee human resources, labor relations and business, jobs and social responsibility, and will build a talent development team. Lowe will focus on shaping LAWA’s...
SDF Opens Airport Tourism Center
Louisville Tourism has opened an Airport Welcome Center at Louisville Muhammad Ali International Airport (SDF) to help travelers navigate the city’s hotels, attractions, culinary and Bourbon options. The new Airport Welcome Center will provide expertise and...
DTW Adds Loyalty Program
Detroit Metropolitan Wayne County Airport (DTW) has launched DTW Rewards, a free loyalty program that provides airport travelers with perks such as gift cards, airline miles and cash back for nearly every dollar spent at DTW. Customers can enroll in the program, at...
Sabrina’s Café Opens At PHL
MarketPlace PHL, which manages concessions at Philadelphia International Airport (PHL), announced that popular area brunch boutique, Sabrina’s Café, has opened a location at the airport. Founded by Raquel and Robert De Abreu , Sabrina’s Café offers quirky comfort...
BDL’s Dillon To Retire
Kevin Dillon said he will retire as executive director of the Connecticut Airport Authority (CAA), which oversees Bradley International Airport (BDL) in the Hartford area, effective January 2025. Dillon was appointed as the executive director of the CAA in 2012, and...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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