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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

FLL’s Talent/Fashion Show Spotlights Special Needs Youth

FLL’s Talent/Fashion Show Spotlights Special Needs Youth

Fort Lauderdale-Hollywood International (FLL) celebrated local special needs youth and adults with the talent and fashion show “Runway in the Sky,” this past weekend. The more than two-hour event was a partnership between the Broward County Aviation Department,...

SSP America Opens Sweet Maple at SFO

SSP America Opens Sweet Maple at SFO

SSP America, a division of SSP Group, has opened an airport location of the popular Bay-area brunch spot Sweet Maple at San Francisco International (SFO). Located at Terminal 2, Sweet Maple serves classic American dishes with a touch of Asian influence and is ranked...

Modern, New McDonald’s Opens at ORD Terminal 5

Modern, New McDonald’s Opens at ORD Terminal 5

Unibail-Rodamco-Westfield Airports, MYD Holdings, LLC, and McDonald’s joined with Chicago Department of Aviation officials at the grand re-opening of a modern, new McDonald’s restaurant in the arrivals level of Terminal 5 at O’Hare International (ORD). The redesigned...

United Airlines Begins Operations of Five New Gates at LGA

United Airlines Begins Operations of Five New Gates at LGA

United Airlines has begun operations at five new gates of the new eastern concourse of Terminal B at LaGuardia Airport (LGA), while also opening a new United Club on the second level of the renovated concourse. United Airlines will have about 40 flights from the five...

United Airlines, OTG to Host First Ever Airport Drag Brunch at EWR

United Airlines, OTG to Host First Ever Airport Drag Brunch at EWR

Airport concessionaire OTG and United Airlines will host the first airport DJ Drag Brunch at Newark Liberty International (EWR) on June 20 in order in order to celebrate Pride Month and The Trevor Project. The brunch, produced by Jake Resnicow and hosted by Harmonica...

ORD, MDW to Get Gambling in Proposed Illinois Law

ORD, MDW to Get Gambling in Proposed Illinois Law

The introduction of slot machines at O’Hare International (ORD) and Midway International (MDW) is much closer to reality after the Illinois legislature passed a $12 billion capital funding bill this weekend that dramatically expands gambling in the state. House Bill...

Stellar Partners, Inc. Completes Pacific Gateway Concessions Purchase

Stellar Partners, Inc. Completes Pacific Gateway Concessions Purchase

HMSHost subsidiary Stellar Partners, Inc. has finalized the acquisition of Pacific Gateway Concessions. Through the 51-store acquisition across 10 airports, Stellar gains an estimated $85.6M in annualized sales going forward, increasing its diverse portfolio to more...

HMSHost Opens Skillet At SEA

HMSHost Opens Skillet At SEA

HMSHost has opened Skillet, a modern diner, in the North Satellite at Seattle-Tacoma International Airport (SEA). The local Seattle brand initially launched as a food truck at the airport. This new full-service dining experience opened in collaboration with The...

SAT Launches Augmented Reality Exhibit

SAT Launches Augmented Reality Exhibit

San Antonio International Airport (SAT) has a new way for passengers to learn about the city’s past with an interactive 3D exhibit. The “Experience History: Alamo Edition” is now a part of the airport’s Cultural Exhibit series. Visitors will be able to experience the...

Flying Saucer Opens at DFW

Flying Saucer Opens at DFW

SSP America has opened the Flying Saucer restaurant at Dallas Fort Worth International Airport (DFW). Flying Saucer Draught Emporium originally debuted in the mid-90s in Fort Worth as a restaurant and bar concept that embraced the burgeoning craft beer movement. Since...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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