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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

TPA Issues Open Call for Artists

TPA Issues Open Call for Artists

Tampa International Airport (TPA) announced that it is getting ready to issue a call for nine new public art works as part of Phase 2 of its expansion. An informational session will be held on the third floor of the main terminal as soon as June 10, with visual...

B. Good Restaurant Lands at BOS

B. Good Restaurant Lands at BOS

Boston Logan International Airport (BOS) has announced the opening of its newest restaurant, popular street chain B. GOOD. Operated by Delaware North, B. GOOD will serve up burgers, bowls, salads and smoothies, all prepared fresh in-house and available every day from...

MarketPlace To Hold Outreach For DCA Concessions Opportunities

MarketPlace To Hold Outreach For DCA Concessions Opportunities

MarketPlace Development will hold an outreach forum on June 4 to preview retail and food and beverage concessions opportunities for "Project Journey," Reagan National Airport’s (DCA) new 14-gate concourse. The outreach forum is targeted at local, regional, and...

Grab Announces Mayo as New VP

Grab Announces Mayo as New VP

Grab, the popular mobile app for ordering delivery in airports, has announced Sean Mayo as its vice president of partnerships. Mayo will also lead business development and partnerships teams as Grab works on expanding its footprint both within the U.S. and...

HMSHost Brings Food Truck to LAX

HMSHost Brings Food Truck to LAX

A new food truck operated by HMSHost Corp. and ACDBE partner Havana House has opened at Los Angeles International Airport (LAX). Leo’s Xpress is a spinoff of L.A.’s famed Leo’s Tacos Truck. It is the newest occupant of HMSHost’s rotating food truck outlet in the food...

CCA Extends OMA Contract by Three Years

CCA Extends OMA Contract by Three Years

Omaha Airport Authority’s Eppley Airfield (OMA) has extended its current advertising contract with Clear Channel Airports (CCA) by three years. CCA, known for its digital advertising services in U.S. airports, has worked with OMA since 2009 to bring digital media...

ONT Hosts DMV For Education, Outreach

ONT Hosts DMV For Education, Outreach

The California Department of Motor Vehicles (DMV) will be visiting Ontario International Airport (ONT) a few times a month to help educate travelers about new identification requirements that will be taking effect next year. The information booths will be located...

OAG Reports Memorial Day Growth

OAG Reports Memorial Day Growth

Memorial Day weekend air travel has grown seven of the last 10 years with airlines adding about a half-million scheduled seats since 2010, according to data unveiled recently by aviation research firm OAG. Aside from a slight depression in the early 2010s, Memorial...

FuelRod Lands at IND

FuelRod Lands at IND

FuelRod, the mobile device charging solution developed by Tricopian, Inc., can now be found at Indianapolis International Airport (IND). The service, which deploys SwapBox kiosks for purchasing a new FuelRod device or swapping out an old one, ensures travelers don’t...

RDU Opens New Security Lanes

RDU Opens New Security Lanes

Two new security checkpoint lanes are now open in Raleigh-Durham International Airport’s (RDU) Terminal 2. Passenger traffic has been steadily increasing in recent months, and with the Terminal 2 checkpoint now boasting 12 lanes, airport officials say they feel more...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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