Latest News
AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.
ATL to Host Fashion Experience
Hartsfield-Jackson Atlanta International Airport (ATL) announced this week that it will host its third annual Global Runway fashion show on Wednesday, May 22. The experience is meant to highlight the fashion choices available in ATL’s retail stores. “As the world’s...
Tastes on The Fly Opens Café at TWA
The new TWA Hotel at John F. Kennedy International Airport (JFK) is now home to The Paris Café, a brainchild of Chef Jean-Georges Vongerichten and Tastes on the Fly. The restaurant is located in the same spot as its namesake and inspiration, the original Paris Café...
Paradies’ Washington Named Top Operator by IFMA
Regynald Washington, president of Paradies Lagardère’s dining division, was named as the International Foodservice Manufacturers Association’s (IFMA) top foodservice operator in the nation. Washington was selected from the 10 winners of IFMA’s Silver Plate award,...
MIA Installs 3D Explosives Detection Scanner
The Miami-Dade Aviation Department announced today that the Transportation Security Administration (TSA) checkpoint at the Miami International Airport (MIA) is now using a new 3D computed tomography (CT) scanner that can detect explosives and other prohibited items...
Mathieu Appointed CEO of BHM
The board of directors for the Birmingham Airport Authority has appointed Ronald F. Mathieu as the new chief executive officer of Birmingham-Shuttlesworth International Airport (BHM), Alabama’s largest airport. He will be overseeing airport growth and operations....
CLT Debuts New App
Charlotte Douglas International Airport (CLT) today revealed a redesigned website and a new mobile app, a first for this airport. “Both the website and app enhance the customer experience at CLT,” says aviation director/CEO Brent Cagle. “Directions, flight status, CLT...
ALD Brings New Lounge to JAX
Shared-use lounge provider Airport Lounge Development (ALD) today debuted The Club Jax at Jacksonville International Airport (JAX), one of many the company has or will open this year. “We are excited to expand our global lounge offerings in Florida beyond our two...
Grab Expands, Airport Sherpa Begins Service at DFW
Dallas/Fort Worth International Airport (DFW) has launched a pilot-program that aims to ease the airport concessions experience for travelers by offering convenient ordering and quick delivery. Grab, a mobile app that allows guests to pre-order items and pick them up,...
DFW Issues RFP for Four Locations in Proposed Terminal F
Though plans for a sixth terminal, Terminal F, at Dallas-Fort Worth International (DFW) are still being hammered out, airport officials this week issued a Request for Proposals (RFP) for four locations in Phase 1 of the new facility. The four locations, two of...
Warren Named Air Service Development Director at Airport Strategy & Marketing
Chris Warren has been named director of air service development for Airport Strategy & Marketing (ASM), a global consulting firm that is part of the Manchester, England-based Aviation Week Network. Warren will work in the U.S, and his appointment marks the...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
VIDEO
PODCASTS
Subscribe!
Airport Experience® News offers comprehensive memberships, allowing you to personalize your level of engagement and support with AX’s growing network of news, content and events with ease. Memberships offer the flexibility to explore the resources that matter to your business the most, all rolled into just one convenient purchase each year. Join the AX community today!