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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

ATL to Host Fashion Experience

ATL to Host Fashion Experience

Hartsfield-Jackson Atlanta International Airport (ATL) announced this week that it will host its third annual Global Runway fashion show on Wednesday, May 22. The experience is meant to highlight the fashion choices available in ATL’s retail stores. “As the world’s...

Tastes on The Fly Opens Café at TWA

Tastes on The Fly Opens Café at TWA

The new TWA Hotel at John F. Kennedy International Airport (JFK) is now home to The Paris Café, a brainchild of Chef Jean-Georges Vongerichten and Tastes on the Fly. The restaurant is located in the same spot as its namesake and inspiration, the original Paris Café...

Paradies’ Washington Named Top Operator by IFMA

Paradies’ Washington Named Top Operator by IFMA

Regynald Washington, president of Paradies Lagardère’s dining division, was named as the International Foodservice Manufacturers Association’s (IFMA) top foodservice operator in the nation. Washington was selected from the 10 winners of IFMA’s Silver Plate award,...

MIA Installs 3D Explosives Detection Scanner

MIA Installs 3D Explosives Detection Scanner

The Miami-Dade Aviation Department announced today that the Transportation Security Administration (TSA) checkpoint at the Miami International Airport (MIA) is now using a new 3D computed tomography (CT) scanner that can detect explosives and other prohibited items...

Mathieu Appointed CEO of BHM

Mathieu Appointed CEO of BHM

The board of directors for the Birmingham Airport Authority has appointed Ronald F. Mathieu as the new chief executive officer of Birmingham-Shuttlesworth International Airport (BHM), Alabama’s largest airport. He will be overseeing airport growth and operations....

CLT Debuts New App

CLT Debuts New App

Charlotte Douglas International Airport (CLT) today revealed a redesigned website and a new mobile app, a first for this airport. “Both the website and app enhance the customer experience at CLT,” says aviation director/CEO Brent Cagle. “Directions, flight status, CLT...

ALD Brings New Lounge to JAX

ALD Brings New Lounge to JAX

Shared-use lounge provider Airport Lounge Development (ALD) today debuted The Club Jax at Jacksonville International Airport (JAX), one of many the company has or will open this year. “We are excited to expand our global lounge offerings in Florida beyond our two...

Grab Expands, Airport Sherpa Begins Service at DFW

Grab Expands, Airport Sherpa Begins Service at DFW

Dallas/Fort Worth International Airport (DFW) has launched a pilot-program that aims to ease the airport concessions experience for travelers by offering convenient ordering and quick delivery. Grab, a mobile app that allows guests to pre-order items and pick them up,...

DFW Issues RFP for Four Locations in Proposed Terminal F

DFW Issues RFP for Four Locations in Proposed Terminal F

Though plans for a sixth terminal, Terminal F, at Dallas-Fort Worth International (DFW) are still being hammered out, airport officials this week issued a Request for Proposals (RFP) for four locations in Phase 1 of the new facility. The four locations, two of...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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