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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

CVG Opens Three New Retail Stores

CVG Opens Three New Retail Stores

Cincinnati/Northern Kentucky International (CVG) has opened three new stores on Concourse B--outdoor retailers No Boundaries, TripAdvisor and Gaslight Gifts--to provide passengers with more shopping options while traveling. Located at Gate B10, No Boundaries offers...

LAX Unveils New Digital Ordering and Shopping Services

LAX Unveils New Digital Ordering and Shopping Services

Los Angeles International (LAX) and partner Unibail‐Rodamco‐Westfield Airports (URW) have launched several new digital services at the airport to let travelers pre-order food and shop online through the flyLAX.com website. Passengers can use the “Dining, Shopping and...

HMSHost, Partners Open Italian Market at DTW

HMSHost, Partners Open Italian Market at DTW

HMSHost and partners AJA & Associates and Ellis Infinity have opened the first airport location of well-known local Italian food destination, Cantoro Italian Market, at Detroit Metropolitan Wayne County (DTW). Located in the airport’s North Terminal pre-security...

Areas Opens California Pizza Kitchen at PHL

Areas Opens California Pizza Kitchen at PHL

Areas has opened California Pizza Kitchen (CPK) at Philadelphia International Airport (PHL) to give passengers both sit-down and on-the-go options, including California-style hand-tossed pizzas, salads, sandwiches, craft cocktails and a full breakfast menu. Operating...

7-Eleven Lands Newest Store at DFW Terminal C

7-Eleven Lands Newest Store at DFW Terminal C

7-Eleven has opened its fourth store in Terminal C at Dallas/Fort Worth International Airport (DFW). Located near Gate C11, the store carries 7-Eleven favorites, including Big Gulp and Slurpee drinks, as well as coffee, 7-Select products and other convenience store...

Smart Suitcase Developed For Navigation By Vision Impaired

Smart Suitcase Developed For Navigation By Vision Impaired

Carnegie Mellon University researchers say a smart suitcase that warns blind users of impending collisions and a wayfinding smartphone app can help people with visual disabilities navigate airport terminals safely and independently. The smart suitcase was developed...

PIE Names Hudson Group As Master Concessionaire

PIE Names Hudson Group As Master Concessionaire

St. Pete-Clearwater International Airport (PIE) has awarded a 10-year master concessionaire contract to SSP-Hudson PIE Concessions, LLC. Under the agreement, The Hudson Group and SSP America partnership will provide a new mix of national and local brands to PIE’s food...

JFK Terminal 4 Introduces Aira for Blind, Low Vision Travelers

JFK Terminal 4 Introduces Aira for Blind, Low Vision Travelers

Terminal 4 at John F. Kennedy International (JFK) this week becomes the first area airport offering Aira Access to provide blind or low-vision travelers with instant access to enhanced visual information and real-time service to navigate the terminal. Aira Access lets...

AAAE Cites Airlines’ Ancillary Revenue in Calling for PFC Boost

AAAE Cites Airlines’ Ancillary Revenue in Calling for PFC Boost

The American Association of Airport Executives (AAAE) has again called on the U.S. Congress to update the U.S. tax code and federal cap on local airport user fees, noting that despite the $7.6 billion in baggage and other ancillary fees collected by airlines last...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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