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CVG Opens Three New Retail Stores
Cincinnati/Northern Kentucky International (CVG) has opened three new stores on Concourse B--outdoor retailers No Boundaries, TripAdvisor and Gaslight Gifts--to provide passengers with more shopping options while traveling. Located at Gate B10, No Boundaries offers...
LAX Unveils New Digital Ordering and Shopping Services
Los Angeles International (LAX) and partner Unibail‐Rodamco‐Westfield Airports (URW) have launched several new digital services at the airport to let travelers pre-order food and shop online through the flyLAX.com website. Passengers can use the “Dining, Shopping and...
HMSHost, Partners Open Italian Market at DTW
HMSHost and partners AJA & Associates and Ellis Infinity have opened the first airport location of well-known local Italian food destination, Cantoro Italian Market, at Detroit Metropolitan Wayne County (DTW). Located in the airport’s North Terminal pre-security...
Areas Opens California Pizza Kitchen at PHL
Areas has opened California Pizza Kitchen (CPK) at Philadelphia International Airport (PHL) to give passengers both sit-down and on-the-go options, including California-style hand-tossed pizzas, salads, sandwiches, craft cocktails and a full breakfast menu. Operating...
Stellar Partners, Fraport USA, Morgan Group Open White House Black Market at BWI
Stellar Partners and its ACDBE partner Morgan Group Ventures (MGV) this week opened White House Black Market at Baltimore/Washington International Thurgood Marshall Airport (BWI). Its location in BWI’s Concourse A/B marks a homecoming for White House Black Market, a...
7-Eleven Lands Newest Store at DFW Terminal C
7-Eleven has opened its fourth store in Terminal C at Dallas/Fort Worth International Airport (DFW). Located near Gate C11, the store carries 7-Eleven favorites, including Big Gulp and Slurpee drinks, as well as coffee, 7-Select products and other convenience store...
Smart Suitcase Developed For Navigation By Vision Impaired
Carnegie Mellon University researchers say a smart suitcase that warns blind users of impending collisions and a wayfinding smartphone app can help people with visual disabilities navigate airport terminals safely and independently. The smart suitcase was developed...
PIE Names Hudson Group As Master Concessionaire
St. Pete-Clearwater International Airport (PIE) has awarded a 10-year master concessionaire contract to SSP-Hudson PIE Concessions, LLC. Under the agreement, The Hudson Group and SSP America partnership will provide a new mix of national and local brands to PIE’s food...
JFK Terminal 4 Introduces Aira for Blind, Low Vision Travelers
Terminal 4 at John F. Kennedy International (JFK) this week becomes the first area airport offering Aira Access to provide blind or low-vision travelers with instant access to enhanced visual information and real-time service to navigate the terminal. Aira Access lets...
AAAE Cites Airlines’ Ancillary Revenue in Calling for PFC Boost
The American Association of Airport Executives (AAAE) has again called on the U.S. Congress to update the U.S. tax code and federal cap on local airport user fees, noting that despite the $7.6 billion in baggage and other ancillary fees collected by airlines last...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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