Latest News

DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

Clear Channel Airports Inks Seven Year Ad Contract Extension at PHL

Clear Channel Airports Inks Seven Year Ad Contract Extension at PHL

Clear Channel Airports has signed a seven-year extension of its contract to provide advertising at Philadelphia International (PHL), enabling it to continue to focus on state-of-the-art concepts that optimize advertising effectiveness and revenue generation at the...

El-Assad Joins WH Smith To Lead U.S. Expansion

El-Assad Joins WH Smith To Lead U.S. Expansion

WH Smith has appointed Ziad El-Assad to the role of senior vice president of business development - USA. El-Assad will lead WH Smith’s travel retail expansion within the United States, formulate brand partnerships and establish operating joint ventures. Prior to WH...

One Flew South Launches Tasting Menu

One Flew South Launches Tasting Menu

In honor of its 10th anniversary on Concourse E of Hartsfield-Jackson Atlanta International Airport (ATL), Global Concessions and Jackmont Hospitality’s One Flew South has launched a Chef’s Tasting Menu from Chef Todd Richards. The three-course tasting menu with...

American Airlines Unveils Renovated Admirals Club Lounge at PIT

American Airlines Unveils Renovated Admirals Club Lounge at PIT

American Airlines has opened the renovated Admirals Club lounge at Pittsburgh International (PIT) that features an updated décor, high-speed Wi-Fi, wireless smartphone charging and a variety of seating and food & beverage options. The 4,753 sq. ft. club includes a...

MIA Opens Multi-Sensory Room for Special Needs Children

MIA Opens Multi-Sensory Room for Special Needs Children

Miami International (MIA) and the University of Miami-Nova Southeastern Center for Autism and Related Disabilities (CARD) this week open the airport’s first Multi-Sensory Room, a quiet area for young passengers with cognitive or developmental disabilities such as...

SDF Unveils Mother’s Room

SDF Unveils Mother’s Room

Louisville Muhammad Ali International (SDF) has opened a Mother’s Room in Concourse A to provide women travelers with a clean, private space to breastfeed and care for their children. The Mother’s Room consists of a large common area with three private, individual...

SFO Opens New 3,600-Space Garage with $18 Promotion

SFO Opens New 3,600-Space Garage with $18 Promotion

San Francisco International Airport (SFO) opened a new six-story, 3600-space long-term parking garage with an $18 per day parking rate. The new, state-of-the art parking facility is located next to the existing 3,109 space long-term garage and features EV charging...

SAN Tests New Concepts Developed in Airport Innovation Lab

SAN Tests New Concepts Developed in Airport Innovation Lab

San Diego International (SAN) is rolling out five new concepts developed in its Airport Innovation Lab, which lets entrepreneurs create, polish and test new consumer-facing services and retail in a real-world terminal setting. This is the second group of innovators...

Airport Lounge Development Unveils Club LAS at McCarran International

Airport Lounge Development Unveils Club LAS at McCarran International

Airport Lounge Development (ALD) unveiled a new 149-seat replacement lounge in Terminal 1 at Las Vegas’ McCarran International (LAS), aimed at travelers looking for a premium spot to work or relax at the airport. Plano, TX-based ALD built the new Club LAS to replace a...

Skyport Hospitality Brings Melt Shop Restaurants to JFK and PIT

Skyport Hospitality Brings Melt Shop Restaurants to JFK and PIT

Melt Shop will be bringing its signature melted sandwiches to John F. Kennedy International (JFK) Terminal Five and the main food court at Pittsburgh International (PIT) this year as part of a new partnership with Skyport Hospitality. Melt Shop, best known for grilled...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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