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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

Ithaca Airport To Get $22 Million Expansion, Upgrade

Ithaca Airport To Get $22 Million Expansion, Upgrade

Ithaca Tomkins Regional Airport (ITH) will receive a $22 million upgrade that will expand the airport footprint by nearly 50 percent, New York Governor Andrew Cuomo said Thursday. The terminal project will expand the airport by nearly 50 percent, and […]

Airlines Partner For Sustainable Aviation Fuels At SEA

Airlines Partner For Sustainable Aviation Fuels At SEA

Thirteen airlines have agreed to collaborate on a plan to provide all airlines at Seattle-Tacoma International Airport (SEA) with access to sustainable aviation fuel, a low-carbon sustainable biofuel, as an alternative to jet fuel. It is believed that wider use […]

Activa Capital Invests In Be Relax

Activa Capital Invests In Be Relax

Be Relax has raised €20 million through a dedicated capital increase with Activa Capital. The transaction will help Be Relax expand into new airports and accelerate upcoming airport openings. “I am delighted with this partnership with Activa Capital,” says Nicolas […]

United Airlines And OTG Complete Global Bazaar At EWR

United Airlines And OTG Complete Global Bazaar At EWR

United Airlines and OTG have completed their Global Bazaar food hall in Terminal C at Newark Liberty International Airport (EWR). The Global Bazaar features a variety of global cuisines inspired by New York’s diverse food culture. The market also offers […]

SJC To Build Interim Facility, Four Additional Gates

SJC To Build Interim Facility, Four Additional Gates

Norman Y. Mineta San José International Airport (SJC) is building an interim facility with four additional boarding gates. The facility will open in the summer of 2019 and is designed to help accommodate continued passenger growth at SJC. Interim Gates […]

New Scholarships For AAAE’s Women In Aviation Scholarship Program

New Scholarships For AAAE’s Women In Aviation Scholarship Program

The American Association of Airport Executives has doubled the number of awards for its Women in Aviation Scholarship program. AAAE has created two new permanently endowed scholarships, honoring Gina Adams, the corporate vice president of government affairs at FedEx, and […]

YFC Terminal Expansion Project Gains Funding

YFC Terminal Expansion Project Gains Funding

Fredericton International Airport (YFC) has officially gotten funding for its terminal expansion project. The province of New Brunswick and the Fredericton International Airport Authority have reached an agreement to fund the planned expansion. The terminal at YFC exceeded its intended […]

Fraport USA Begins WINGS Program At BWI, CLE, PIT And JFK

Fraport USA Begins WINGS Program At BWI, CLE, PIT And JFK

Fraport USA has launched its Welcome Initiative for Nurturing Great Service (WINGS) program, which recognizes operators for their customer service. The WINGS program is designed to inspire best practices, boost freedom of engagement and foster a culture of outstanding customer […]

Fraport USA Expands LaunchPad Program At BWI

Fraport USA Expands LaunchPad Program At BWI

Fraport USA is expanding LaunchPad, its incubation program that helps local startups and small-business owners participate in the retail program at Baltimore/Washington International Thurgood Marshall Airport (BWI). The first businesses from the LaunchPad program opened at BWI in 2017, selling […]

New Baggallini Store Unveiled at CLT

New Baggallini Store Unveiled at CLT

Baggallini has launched a new store in the Atrium of Charlotte Douglas International Airport (CLT). This location offers a selection of backpacks, travel essentials, crossbody bags and other accessories geared toward the modern female traveler. Baggallini was founded 20 years […]

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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