Latest News

DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

New Minute Suites Location Arrives At CLT

New Minute Suites Location Arrives At CLT

A new Minute Suites location has opened at Charlotte Douglas International Airport (CLT). Minute Suites offers private post-security spaces that travelers can pay to use for napping, showering, working and more. “We are looking forward to serving the passengers at […]

SAN Releases Two Opportunity Statements For Its Innovation Lab

SAN Releases Two Opportunity Statements For Its Innovation Lab

The San Diego County Regional Airport Authority, the governing body for San Diego International Airport (SAN), has released the first two opportunity statements in conjunction with its Innovation Lab operator Detecon Innovation Institute. The opportunity statements invite applicants to participate […]

ONT Adds Valet Parking to Accommodate Growth

ONT Adds Valet Parking to Accommodate Growth

Ontario International Airport (ONT) is adding valet parking to Terminal 2 as part of the airport’s ongoing effort to add more conveniences to the airport. Starting May 10, curbside valet will be available for departing passengers in Terminal 2. Valet […]

Roel Huinink Named New CEO of JFKIAT

Roel Huinink Named New CEO of JFKIAT

JFK International Air Terminal LLC, the company that manages Terminal 4 at John F. Kennedy International Airport (JFK), has named Roel Huinink as its new CEO. Huinink will replace Gert-Jan de Graaff, who has been president and CEO of JFKIAT […]

ReachMe.TV Strikes Deal With Tribeca Film Festival

ReachMe.TV Strikes Deal With Tribeca Film Festival

ReachMe.TV and Tribeca Film Festival have partnered to bring Tribeca’s short-form films and content to the ReachTV Entertainment Network. This channel will feature a collection of short films curated by Tribeca Film Festival programmers. ReachMe.TV plans to use its multi-channel […]

CHS Welcomes Three New Local Charleston Businesses

CHS Welcomes Three New Local Charleston Businesses

Three local Charleston businesses are setting up shop in Charleston International Airport (CHS). Daddy’s Girls Bakery, LMM Dolls & Gifts and King Street Cookies are the first three kiosk businesses opening with CHS’ new Specialty Leasing Program. A fourth kiosk […]

WPizza by Wolfgang Puck, Einstein Bros. Bagels New At ONT

WPizza by Wolfgang Puck, Einstein Bros. Bagels New At ONT

Travelers passing through Ontario International Airport (ONT) now have two new food and beverage options to choose from: WPizza by Wolfgang Puck in Terminal 2 and Einstein Bros. Bagels in Terminal 4, both opened by Delaware North. Delaware North is […]

USCareWays Walk-In Clinic Opens in PHX

USCareWays Walk-In Clinic Opens in PHX

USCareWays has partnered with Paradies Lagardère to open a walk-in urgent care clinic in Phoenix Sky Harbor International Airport (PHX) Terminal 4. The USCareWays clinic will provide assistance for non-life-threatening illnesses, minor injuries, and select onsite prescription needs to travelers […]

Fat Bottom Brewing Brings Nashville Beers to BNA

Fat Bottom Brewing Brings Nashville Beers to BNA

Fat Bottom Brewing, a local Nashville brewery, has partnered with HMSHost to put a new kiosk location in Nashville International Airport (BNA) C Concourse. The Fat Bottom Brewing kiosk, an extension of its West Nashville taproom, will offer a variety […]

AUS Educates Passengers About Sustainability

AUS Educates Passengers About Sustainability

Austin-Bergstrom International Airport (AUS) continued its Earth Day Celebrations by offering travelers the opportunity to learn how they can reduce their environmental impact. More than 10 groups participated, from airlines, to airport concessions, to Keep Austin Beautiful and Texas Disposal […]

MAGAZINE

No results found.

In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

Subscribe!

Airport Experience® News offers comprehensive memberships, allowing you to personalize your level of engagement and support with AX’s growing network of news, content and events with ease. Memberships offer the flexibility to explore the resources that matter to your business the most, all rolled into just one convenient purchase each year. Join the AX community today!