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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

HMSHost To Open Leinie Lodge At GRR

HMSHost To Open Leinie Lodge At GRR

HMSHost will shortly open a new pre-security bar called Leinie Lodge at Gerald R. Ford International Airport (GRR). The bar will be adjacent to Starbucks in the airport’s Grand Hall and is expected to open in May. Leinie Lodge will […]

AAAE Elects Leaders For 2018-2019

AAAE Elects Leaders For 2018-2019

Jeanne Olivier, assistant director of aviation security and technology at the Port Authority of New York and New Jersey, took office this week as chair of the American Association of Airport Executives for 2018-2019. Olivier was one of six executive committee […]

Hudson Group Debuts M∙A∙C Lips Studio At ORD

Hudson Group Debuts M∙A∙C Lips Studio At ORD

Hudson Group has opened the first M∙A∙C Lips Studio pop-up in the Americas at Chicago O’Hare International Airport (ORD) in the C Concourse of Terminal 1. The pop-up opened in partnership with Robinson Hill Hospitality Group and Corliss Stone-Littles LLC. […]

SLC Issues RFP For First Phase Of The New SLC Redevelopment Program

SLC Issues RFP For First Phase Of The New SLC Redevelopment Program

Salt Lake City International Airport (SLC) has initiated a Request for Proposals to redevelop its concessions space for the airport’s The New SLC Redevelopment Program. The RFP for the first phase of proposals has been posted on Salt Lake City’s […]

San Francisco Giants Clubhouse New At SFO

San Francisco Giants Clubhouse New At SFO

The San Francisco Giants and Tastes on the Fly have opened the San Francisco Giants Clubhouse in Terminal 3 at San Francisco International Airport (SFO). The San Francisco Giants Clubhouse features a ballpark-inspired menu and a wrap-around digital wall, and […]

HMSHost Unveils Rel’Lish Burger Lounge in SEA

HMSHost Unveils Rel’Lish Burger Lounge in SEA

HMSHost and partner Chef Kathy Casey have opened Rel’Lish Burger Lounge in Seattle-Tacoma International Airport (SEA) Concourse C. Rel’Lish Burger Lounge is a new concept inspired by Casey’s emphasis on simple, flavorful food. The full-service restaurant specializes in burgers with […]

Judy Ross Promoted to Assistant Director of Aviation at SJC

Judy Ross Promoted to Assistant Director of Aviation at SJC

Judy Ross has been promoted to assistant director of aviation for Norman Y. Mineta San José International Airport (SJC) after having served as interim assistant director of aviation since 2017. Ross also served as deputy director of aviation planning and […]

Sides to go! BBQ Serves Up Southern-Inspired Fare In CLE

Sides to go! BBQ Serves Up Southern-Inspired Fare In CLE

Local northeastern Ohio barbecue restaurant Sides to go! BBQ has opened an airport location in Cleveland-Hopkins International Airport (CLE). Sides to go! BBQ offers Southern-inspired dishes and pit-style barbecue to customers traveling through CLE Concourse C. The Sides to go! […]

American Express To Create New Centurion Lounge At DEN

American Express To Create New Centurion Lounge At DEN

American Express has announced plans to open a new Centurion Lounge at Denver International Airport (DEN) in 2019. It will be located in the Concourse C Mezzanine and will boast an area of more than 14,000 square feet. The Centurion […]

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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