Latest News

DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

TPA Hospitality Partners Opens Mise en Place And PDQ at TPA

TPA Hospitality Partners Opens Mise en Place And PDQ at TPA

TPA Hospitality Partners, a partnership consisting of Delaware North, Jeff Vinik, Maryann Ferenc, Tyrone Nabbie and Caroline Ellerson, will open Mise en Place and PDQ in Tampa International Airport (TPA) as part of phase one of TPA’s master plan expansion […]

MEM B Concourse Closed For Upcoming Modernization Project

MEM B Concourse Closed For Upcoming Modernization Project

Memphis International Airport’s (MEM) B Concourse will be closed in preparation for its modernization project starting April 4 until the project’s expected completion in 2021. Airlines, restaurants and retail businesses will operate out of the A and C Concourses during […]

Bloommiami-Designed Diageo Store Opens In DFW Duty Free

Bloommiami-Designed Diageo Store Opens In DFW Duty Free

Design and production agency Bloommiami has created a 356-square-foot shop for Diageo inside the Terminal D duty free store in Dallas/Fort Worth International Airport (DFW). The shop will offer spirits brands like Johnnie Walker, Buchanan’s, Bailey’s and Captain Morgan. Travelers […]

OTG Opens CIBO Express Walk Through Market in PHL

OTG Opens CIBO Express Walk Through Market in PHL

OTG has opened CIBO Express Walk Through Market in Philadelphia International Airport (PHL) Terminal B. The new 5,050-square-foot space offers locally sourced gifts, travel essentials, grab-and-go foods and confectionery products by in-house brand SGR. Additionally, La Colombe, a local Philadelphia […]

Westfield To Bring 10 New Dining Options to LAX Terminal 1

Westfield To Bring 10 New Dining Options to LAX Terminal 1

Los Angeles World Airports, Southwest Airlines and Westfield will complete the $508 million modernization project of Los Angeles International Airport (LAX) Terminal 1 by the end of 2018. The project launched in September 2014, and in this final phase of...

PHL Installs The Airport’s First Mamava Lactation Suite

PHL Installs The Airport’s First Mamava Lactation Suite

Philadelphia International Airport (PHL) has installed its first Mamava lactation suite. Located post-security in Terminal F, the lactation suite is a private, moveable 4-foot-by-8-foot pod that mothers can use free of charge. Each Mamava lactation suite includes...

Vision-Box Biometric Self-Boarding In Testing At LAX

Vision-Box Biometric Self-Boarding In Testing At LAX

Vision-Box biometric self-boarding went live at Los Angeles International Airport (LAX) last year, and more airlines are signing on to the trial. Now, passengers boarding Lufthansa flights at LAX can use a Vision-Box biometric face-recognition face capture to board...

Lamar Advertising Company Wins Advertising Agreement with SNA

Lamar Advertising Company Wins Advertising Agreement with SNA

Lamar Advertising Company has been awarded a 10-year advertising concession for John Wayne Airport (SNA) in Southern California. During the contract period, Lamar will launch a comprehensive advertising program in the airport, which will include expanded digital...

AP United LLC Joins IMAGE Program at DTW

AP United LLC Joins IMAGE Program at DTW

Hojeij Branded Foods and its Detroit joint venture partner, AP United LLC, are participating in ICE Mutual Agreement between Government and Employers (IMAGE), a voluntary program run by U.S. Immigration and Customs Enforcement that’s aimed at reducing unauthorized...

Interim International Arrivals Building Completed At BNA

Interim International Arrivals Building Completed At BNA

Nashville International Airport (BNA) has officially opened its expanded and upgraded interim International Arrivals Building. This opening marks the first project to be completed under BNA Vision, BNA’s multi-faceted growth and expansion plan. The interim...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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