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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

HMSHost’s Channel Your Inner Chef Fires Up ORD

HMSHost’s Channel Your Inner Chef Fires Up ORD

On Tuesday, Chicago O’Hare International Airport (ORD) Terminal 2 hosted Channel Your Inner Chef, a culinary competition created by HMSHost Corp. in partnership with the Chicago Department of Aviation. During this competition five finalists were challenged to create a...

Inca Tea Expands In CLE With Second Location

Inca Tea Expands In CLE With Second Location

Inca Tea, a local Cleveland brand, is expanding in Cleveland-Hopkins International Airport (CLE) with a second 310-square-foot location in Concourse C. Inca Tea Café offers travelers freshly brewed teas and locally made foods. The brand specializes in GMO-free teas...

ReachMe TV Adds Dedicated Sports Channel

ReachMe TV Adds Dedicated Sports Channel

ReachMe.TV, a multi-channel digital entertainment network that connects public screens in high-traffic venues such as airports, has added ReachMe Sports, a dedicated sports channel, to its lineup. ReachMe Sports will offer a range of programming that endeavors to go...

Metz Culinary Management Opens Dunkin’ Donuts Location in MLB

Metz Culinary Management Opens Dunkin’ Donuts Location in MLB

Metz Culinary Management has opened a new Dunkin’ Donuts location in Orlando Melbourne International Airport (MLB). Metz also oversees other food and beverage venues at MLB, such as Lucky’s Craft Food & Drink. Metz’s choices for establishments reflect the...

Paradies Lagardère Brings Limon Rotisserie to SFO

Paradies Lagardère Brings Limon Rotisserie to SFO

Paradies Lagardère has opened Limon Rotisserie, its first restaurant at San Francisco International Airport (SFO). Limon Rotisserie, which will be located in the Terminal 3 food court, will serve its specialty rotisserie chicken familiar to local passengers from the...

AtYourGate Mobile Ordering App Launches At SAN

AtYourGate Mobile Ordering App Launches At SAN

San Diego International Airport (SAN) has adopted AtYourGate, an app that allows travelers to order food and retail items for delivery throughout the airport. At the time of the app’s launch, restaurants and retail locations include Saffron Thai, Artisan Market, Panda...

Mamava Lactation Suites Installed At TUS

Mamava Lactation Suites Installed At TUS

Tuscon International Airport (TUS) has opened Mamava lactation suites in each of the airport’s concourses. The locking pods provide mothers privacy to pump or breastfeed. The pods are 4-feet by 8-feet and contain a fold-down table, electrical outlets and bench...

Hudson Group Reports First Quarterly Earnings Results Since IPO

Hudson Group Reports First Quarterly Earnings Results Since IPO

Hudson Group reported turnover of $450 million in the fourth quarter of 2017, an 8.5 percent increase over the same period the previous year. The earnings report was the first since Hudson Group went public in February. Full-year turnover grew 6.8 percent to $1.8...

MarketPlace PHL To Host Foodie Week

MarketPlace PHL To Host Foodie Week

MarketPlace PHL at Philadelphia International Airport (PHL) is gearing up to host its annual Foodie Week March 12-18. Seven merchants in Concourse B will have special offerings throughout the week. MarketPlace PHL holds Foodie Week to show appreciation for its...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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