Latest News

DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

The Firkin Group of Pubs Continues Expansion of Airport Offerings

The Firkin Group of Pubs Continues Expansion of Airport Offerings

SLIP Hospitality Group, a division of The Firkin Group of Pubs, recently opened three new locations in the Baltimore-Washington International Airport (BWI). Sweet Jesus, an ice cream concept, opened post-security in Terminal C on December 1, 2017. The Urban Burger, a...

LevelUp Partners With Grab For Mobile Order-Ahead Expansion

LevelUp Partners With Grab For Mobile Order-Ahead Expansion

LevelUp, a mobile engagement solutions provider, is partnering with Grab to broaden mobile order-ahead capabilities in airports across the U.S.  With this partnership, hundreds of menus from airport restaurants like Chili's, Einstein Bros. Bagels, TGI Fridays and...

JFK Terminal 4 Earns Gold LEED Certification

JFK Terminal 4 Earns Gold LEED Certification

The U.S. Green Building Council has awarded John F. Kennedy International Airport (JFK) a gold certification for Leadership in Energy and Environmental Design for Existing Buildings: Operations & Maintenance. Terminal 4 achieved this distinction with the help of...

AECOM And Luis Vidal + Architects To Redesign BOS

AECOM And Luis Vidal + Architects To Redesign BOS

AECOM and luis vidal + architects have won the contract to redesign and modernize Boston Logan International Airport’s (BOS) Terminal E. AECOM will act as the prime consultant and architect and engineer of record. The firm luis vidal + architects will be the vision...

LGB Renews Contract With Clear Channel Airports

LGB Renews Contract With Clear Channel Airports

Clear Channel Airports, a division of Clear Channel Outdoor Americas, has been awarded a fire-year contract renewal with Long Beach Airport (LGB). This new agreement begins May 1. As part of the agreement to create an innovated media makeover at the airport, Clear...

DEN Appoints DeHerrera As New Chief Of Staff

DEN Appoints DeHerrera As New Chief Of Staff

Denver International Airport (DEN) has appointed Cristal Torres DeHerrera as its new chief of staff. In this position DeHerrera will manage the airport’s external affairs business unit, which oversees the airport’s executive office and government and community...

Jabbrrbox Installs Connected Workspaces in LGA

Jabbrrbox Installs Connected Workspaces in LGA

Jabbrrbox has installed eight connected workspaces in LaGuardia Airport (LGA) Central Terminal B. Jabbrrbox’s workspaces provide a private space away from the busy atmosphere of the airport. Within the workspaces customers can take advantage of free and secure Wi-Fi,...

Smoke’s Poutinerie Opens Airport Food Truck in YYZ

Smoke’s Poutinerie Opens Airport Food Truck in YYZ

Smoke’s Poutinerie has launched its newest location, a food truck operated by HMSHost Corp., in Toronto Pearson International Airport (YYZ) Terminal 3 Arrivals. For the Feb. 9 launch event, Smoke’s Poutinerie will offer free poutine, Canada’s famous french fry, gravy...

HMSHost Opens La Familia at FLL and LAX

HMSHost Opens La Familia at FLL and LAX

HMSHost Corp. has opened two locations of its new Latin cuisine concept La Familia, one in Fort Lauderdale-Hollywood International Airport (FLL) and one in Los Angeles International Airport (LAX). Additional locations are also in the works. At La Familia travelers can...

De Juniac Warns Airports Headed For Infrastructure Crisis

De Juniac Warns Airports Headed For Infrastructure Crisis

At the Singapore Airshow Aviation Leadership Summit, Alexandre de Juniac, director general and CEO of the International Air Transport Association, commented on the air travel industry’s looming “infrastructure crisis.” “All the great plane deals that will be done at...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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