Latest News
AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
PHL Names Appulingam As Chief Development Officer
Philadelphia International Airport (PHL) has promoted Api Appulingam to the position of chief development officer. The airport also announced the promotions of Mike Morris to vice president of IT client engagement and Keesha Lane to director of community engagement...
HMSHost Opens Angie’s Subs At JAX
HMSHost, part of Avolta, has opened Angie’s Subs at Jacksonville International Airport (JAX), enabling travelers to experience the flavors and vibe of the famed Jacksonville Beach staple at the terminal. HMSHost operates Angie’s Subs at JAX with Florida-based Lee...
Elevate Gourmet Brands Opens Pronto At SFO
Elevate Gourmet Brands has partnered with Skyview Concessions to open the second San Francisco International Airport (SFO) location of its Ponto marketplace concept. Located in SFO Terminal 3, Pronto has partnered exclusively with purveyors from the Bay Area’s many...
WHSmith NA Opens ChiBoys at ORD
WHSmith North America and its ACDBE partners, ChiBoys and Pastorelle Marketing Group, have opened the first airport location for the locally owned clothing brand ChiBoys at Chicago O’Hare International Airport (ORD).  Created by Chicago native, DeShawn Murry, ChiBoys...
SSP Unveils New Concept At MIA
SSP America had opened the first airport location of legendary south Florida restaurant Jackson Soul Food at Miami International Airport (MIA). Branded as Jackson Square, the MIA location also includes Jackson Soul Food’s Chick-fil-A franchise and is accessible to...
MCO Issues RSQ For Interior Upgrades
The Greater Orlando Aviation Authority (GOAA) Board approved two measures to issue a Request for Statement of Qualifications (RSQ) for the refurbishment of the interiors at Airsides 1 & 3 and the interior refurbishment of Levels 1 & 2 at Terminals A & B at...
IAH Adds Ablution and Prayer Room
Houston Airports has opened its first ablution room and prayer room at George Bush Intercontinental Airport (IAH) to provide a calming and welcoming space for passengers of all faiths and beliefs.   Located in Terminal D near Gate D15 and an existing Interfaith...
OMA Breaks Ground On Terminal Project
The Omaha Airport Authority held a groundbreaking ceremony to commemorate the start of construction on the $950 million Build OMA Terminal Modernization Program at Eppley Airfield (OMA). The project will nearly double the size of the existing terminal. Dave Roth, CEO...
New F&B Locations Open At HOU
Five new food and beverage locations from concessionaires Areas HOU JV and LaTrelle’s Management – have opened at Houston’s William P. Hobby Airport. The Spot, The Spot Bar, Velvet Taco, Fat Cat Creamery and Dunkin Donuts are open to the public, and the airport said...
WHSmith-NA Opens New Retail At DEN
WH Smith North America has opened three specialty retail concepts at Denver International Airport (DEN), with Market 5280 and WH Smith in the airport’s A Gates, and River North News in the B Gates. Market 5280 is a contemporary take on the traditional newsstand,...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
VIDEO
PODCASTS
Subscribe!
Airport Experience® News offers comprehensive memberships, allowing you to personalize your level of engagement and support with AX’s growing network of news, content and events with ease. Memberships offer the flexibility to explore the resources that matter to your business the most, all rolled into just one convenient purchase each year. Join the AX community today!
