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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

Drennan Named President And COO Of Stellar Partners

Drennan Named President And COO Of Stellar Partners

Stellar Partners, a subsidiary of HMSHost, has named Padraig Drennan as its president and chief operating officer. Drennan will have responsibility for the travel retail company’s operations. Drennan has more than 10 years experience in airport retail, most recently...

DEN Looks To Add More Gates, Sends Contracts To City Council

DEN Looks To Add More Gates, Sends Contracts To City Council

Denver International (DEN), which is in the midst of multiple projects, will ask the Denver City Council to approve contracts to build 39 new gates as part of the airport’s gate program. The project’s cost is projected to be around $1.53 billion. The airport had not...

MCI Deploys Electric Shuttle Buses

MCI Deploys Electric Shuttle Buses

Kansas City International (MCI) has deployed four battery-electric, 30-foot coach buses in what the airport is calling the first electric buses for airport passenger service in the United States. The buses, provided by manufacturer BYD, will serve as parking-lot...

Former TSA Administrator Neffenger Joins AAAE

Former TSA Administrator Neffenger Joins AAAE

Former TSA Administrator Peter Neffenger will join the American Association of Airport Executives on Nov. 1, the trade group announced. Prior to becoming TSA Administrator in 2015, Neffenger was the 29th vice commandant of the United States Coast Guard. Neffenger will...

Yoga On The Fly Set To Open First Location At DEN

Yoga On The Fly Set To Open First Location At DEN

Yoga on the Fly, a concept offering passengers the ability to practice yoga, meditation and breathwork while traveling, is getting ready to open its first-ever location. Its first studio will open at Denver International (DEN) on Nov. 6. The 800-square-foot location...

Airlines To Shift At LGA Due To Construction

Airlines To Shift At LGA Due To Construction

Six airlines will shift and consolidate their flight operations at LaGuardia (LGA) beginning Dec. 9, the Port Authority of New York and New Jersey said. The moves are part an initiative designed to ease passenger travel in conjunction with ongoing construction to...

ACI World Appoints New Chair, Vice Chair

ACI World Appoints New Chair, Vice Chair

Airports Council International has named Bongani Maseko as chair of the ACI World Governing Board. Maseko is CEO and executive director of Airports Company South Africa Limited. He replaces Declan Collier, CEO of London City Airports. Martin Eurnekian, CEO of...

HMSHost Offers New Food Truck Concept At LAX

HMSHost Offers New Food Truck Concept At LAX

HMSHost Corp. unveiled its latest food truck offering, Los Angeles-based Food & Bounty, at it’s rotating food truck inside Terminal 4 at Los Angeles international (LAX). Led by Chef Helen Cavallo, Food & Bounty is guided by a “real food, real fresh”...

Napa Farms Market Donates During Fire Crisis

Napa Farms Market Donates During Fire Crisis

Napa Farms Market, located in Terminal 2 and the International Terminal G at San Francisco International (SFO), has pledged to donate 1 percent of its sales, beginning Oct. 16, to the Red Cross to benefit the victims of the devastating fires in Napa and Sonoma...

Grand Opening Held For PHL Terminal B

Grand Opening Held For PHL Terminal B

The new Terminal B at Philadelphia International (PHL) opened Monday with an event hosted by the airport, American Airlines, MarketPlace PHL and OTG. The $30 million investment in Terminal B includes new and improved technology offerings, local chef-driven restaurant...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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