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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.
MCA Opens Three Restaurants At SLC
Master ConcessionAir has opened three new dining options at Salt Lake City International Airport (SLC). P.F. Chang's, Rockwell Ice Cream, and Hugo Coffee Roasters are all located in Concourse A. P.F. Chang’s offers flavorful dishes boasting a variety of iconic dishes...
Mission Yogurt Opens TAPS At SNA
Mission Yogurt has opened TAPS Fish House & Brewery in Terminal C at John Wayne Airport (SNA). The concessions operator said it had been working for several years to bring TAPS to SNA, originally in partnership with the brand’s previous owners. After TAPS was...
MCA Opens ORD T5 Concessions
Master ConcessionAir and partner Airbrands, in a joint venture called Chicago Hospitality Partners, have opened two restaurants at O’Hare International Airport’s Terminal 5. The Hampton Social, a Hamptons-inspired lifestyle restaurant, features a coastal cuisine and...
Passenger Traffic To Double By 2042, ACI-World Projects
Global commercial passenger traffic is projected to reach 9.7 billion in 2024, surpassing 2019 levels, and is expected to double by 2042, according to the world airport traffic forecast released by Airports Council International (ACI) World. The latest forecast...
Starbucks, MCA In Licensing Deal
Master ConcessionAir (MCA) has signed a licensing agreement with Starbucks Coffee Company to expand the global coffee brand’s presence in airports nationwide. Founded in 1998, MCA is a minority-owned hospitality company that now operates more than 275 units in 23...
DEN Launches Premium Reserve Parking
Denver International Airport (DEN) has launched a premium reserve parking program that enables travelers to reserve their airport parking spot online only five minutes in advance. For a daily rate of $50, premium reserve parking-designated parking spaces will be...
SFO Debuts Silent Disco
The San Francisco International Airport (SFO), which launched its “Quiet Airport” program in 2018 to reduce terminal noise, has debuted a Silent Disco, in which passengers are invited to dance along to San Francisco-themed music using their own headphones. Dubbed “San...
MCO Seeks Parking Guidance System
The Greater Orlando Aviation Authority (GOAA) Board approved a Request for Proposals (RFP) for a parking guidance system at Orlando International Airport (MCO), as it looks for companies to provide software, hardware, equipment, installation, support, and maintenance...
MSP Names Communications Lead
The Metropolitan Airports Commission (MAC), operator of Minneapolis-St. Paul International Airport (MSP), has named Michael Schommer as its new assistant director of strategic communications, responsible for leading internal and external communications functions at...
CMH Adds AI Chat To Website
The Columbus Regional Airport Authority has unveiled a new look and features for its FlyColumbus.com website, including an artificial intelligence (AI) chatbot to assist passengers in planning and navigating their travel through John Glenn Columbus International...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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