Latest News

DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

CVG Unveils Hands-Only CPR Training Kiosk

CVG Unveils Hands-Only CPR Training Kiosk

The American Heart Association, in partnership with the Anthem Foundation, announced that a hands-only CPR training kiosk is now available at Cincinnati/Northern Kentucky International (CVG). The kiosk, located in Concourse A, teaches the lifesaving skill to travelers...

SBP Welcomes New Concessionaire

SBP Welcomes New Concessionaire

First Class Concessions has been awarded a contract to operate a food, beverage and retail business in the new terminal at San Luis Obispo Regional (SBP), marking the first time the airport will have full concessions post security. Under the new agreement, First Class...

Marshall Retail Group Selects New Development Consultant

Marshall Retail Group Selects New Development Consultant

Marshall Retail Group has appointed Anthony Lincoln as development consultant, supporting Marshall Retail’s growth strategy in airports. Lincoln previously was vice president, business development for food and beverage operator Hyde Park Hospitality. He has also...

SSF Invites Travelers To Participate in Loyalty Program

SSF Invites Travelers To Participate in Loyalty Program

Stinson Municipal (SSF) launched its Loyalty Pays Program, which is open to anyone visiting SSF. The program works by customers procuring a free rewards card at any participating SSF vendor. After collecting ten stamps, the guest presents the card to the airport...

ONT Approves Contracts With Lamar Advertising

ONT Approves Contracts With Lamar Advertising

Ontario International (ONT) has approved concession agreements allowing both in-terminal and outdoor advertising, which are projected to generate more than $7.6 million over the next 10 years. “These new in-terminal and outdoor advertising concessions represent...

Hudson Adds New Stores, Kiosks At TUS

Hudson Adds New Stores, Kiosks At TUS

Hudson Group announced the official opening of three new stores and kiosks at Tucson International (TUS). Hudson partnered with Poravion LLC and Cambios y Servicios Inc. to open the new stores and kiosks, which encompass more than 6,100 square feet. Ink by Hudson,...

Minute Suites Coming To CLT

Minute Suites Coming To CLT

Charlotte Douglas International (CLT) will soon be home to a Minute Suites location. Minute Suites, private suites where travelers can relax, will open a location later this year with the help of Paradies Lagardère. The suites will be located inside the security...

PIT Seeking Artist To Develop In-Terminal Artwork

PIT Seeking Artist To Develop In-Terminal Artwork

The Office of Public Art has partnered with the Allegheny County Airport Authority in hosting a year-long artist residency at Pittsburgh International (PIT) to develop artwork to be displayed in the terminal. Artist that are interested are invited to submit...

Concessionaires At SAN Go Green

Concessionaires At SAN Go Green

The Green Concessions program, designed to help concessionaires adopt sustainable business practices, recently launched at San Diego International (SAN). The program rewards and recognizes airport concessionaires that help reduce water and energy use, minimize waste...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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