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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

HMSHost Corp. And TPA Welcome Burger 21

HMSHost Corp. And TPA Welcome Burger 21

HMSHost Corp. has opened Burger 21 as Tampa International’s (TPA) newest restaurant option. Burger 21 is located in Airside A and is currently up and running. “Burger 21 began in Tampa, so we’re very excited to provide a chef-inspired meal option to travelers visiting...

Cork & Barrel Opens At LEX

Cork & Barrel Opens At LEX

Local Kentucky retailer Cork & Barrel has opened a Bourbon and fine wine shop in the post-security terminal at Blue Grass (LEX). The store offers more than 100 Bourbons as well as a selection of wines. Cork & Barrel’s storefront showcases Kentucky’s Bourbon...

HMSHost Opens Firehouse Subs At JAX


HMSHost Opens Firehouse Subs At JAX


HMSHost, in partnership with Denard Enterprises Inc., has launched Firehouse Subs at Jacksonville International Airport (JAX). It is the first airport location for the brand. The new Firehouse Subs is located in the post-security food court just beyond the checkpoint....

Clear Channel Airports Renews Advertising Contract With DSM

Clear Channel Airports Renews Advertising Contract With DSM

Clear Chanel Airports has signed a new five-year partnership with the Des Moines International (DSM) to provide state-of-the-art advertising solutions at the airport. The five-year extension will help advertisers reach 2.5 million annual passengers, Clear Channel...

Fraport USA Offers Travel Tech Kiosks

Fraport USA Offers Travel Tech Kiosks

Fraport USA has added two MagNet kiosks at Boston Logan International’s (BOS) Terminal B. The kiosks dispense travel technology products from leading brands. The MagNet automated self-service kiosks enable shoppers to purchase travel tech from top brands, including...

ATL Wins Top Efficiency Award

ATL Wins Top Efficiency Award

Hartsfield-Jackson Atlanta International (ATL) has been named the most efficient airport in the world by the Air Transport Research Society and Embry-Riddle Aeronautical University. This marks the 14th year ATL has received the Efficiency Excellence Award. “This award...

Clear Channel Extends Contract With BGR

Clear Channel Extends Contract With BGR

Bangor International (BGR) has awarded Clear Channel Airports a five year contract extension to provide a comprehensive digital and print media network, the company said. The new advertising program is scheduled for installation this month and will incorporate...

Airmall USA Changes Name To Fraport USA

Airmall USA Changes Name To Fraport USA

Airmall USA, developer of airport retail programs, has changed its name to Fraport USA, effectively immediately. Fraport USA, a wholly owned subsidiary of Fraport Group, currently manages the retail programs at Baltimore-Washington International Thurgood Marshall...

Paradies Lagardère Opens Dylan’s Candy Bar At JFK

Paradies Lagardère Opens Dylan’s Candy Bar At JFK

Paradies Lagardère has opened a Dylan’s Candy Bar at John F. Kennedy International’s (JFK) Terminal 4. Dylan’s Candy Bar offers customers more than 7,000 confections and candy-related gifts from around the world including novelty items, American classics, imported...

SEA Tests Robot Technology To Help Speed Security Line

SEA Tests Robot Technology To Help Speed Security Line

Seattle-Tacoma International (SEA) is testing robot technology in hope of speeding up security wait times. The pilot program’s aim is to augment trained personnel by assisting passengers during the pre-screening process. Utilizing audio instructions in English and...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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