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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

HMSHost Offers Travelers The Local @ ORF

HMSHost Offers Travelers The Local @ ORF

HMSHost and Norfolk International (ORF) have teamed up to offer travelers a new dining option called the Local @ ORF. The restaurant features a locally inspired menu and will be conveniently located in the airport’s pre-security main lobby. Travelers will be given the...

HMSHost Opens Tamale Boy At PDX

HMSHost Opens Tamale Boy At PDX

HMSHost opens Tamale Boy, a local Mexican style restaurant option at Portland International (PDX) in Concourse D. Tamale Boy has its own twist on traditional Mexican flavor, offering passengers a selection of burritos, tacos, bowls and salads. The menu also includes a...

MSY Board Names New Deputy Director Of Aviation

MSY Board Names New Deputy Director Of Aviation

Henrietta Brown was selected by New Orleans Aviation Board as the new deputy director of aviation for the Business and Financial Management department at Louis Armstrong New Orleans International (MSY). Brown will begin her role as deputy director of aviation on July...

ATL Surpasses $1 Billion In Concessions Revenue

ATL Surpasses $1 Billion In Concessions Revenue

Hartsfield-Jackson Atlanta International (ATL) topped $1 billion in concession sales in 2016, the airport announced Tuesday, marking a new record for the airport. The ATL concessions figures include revenue from food and beverage, specialty retail, news and gifts,...

OTG Opens Mélange Bakery Cafe At EWR

OTG Opens Mélange Bakery Cafe At EWR

OTG has opened Mélange Bakery Cafe, a 24-hour production bakery, at Terminal C at Newark Liberty International. The bakery, developed with Chef Jacques Torres, offers more than 3,000 “from-scratch” items daily to travelers. Torres, renowned for French pastries and...

Lamar Advertising Finalizes Purchase Of Contracts From Corey Airport

Lamar Advertising Finalizes Purchase Of Contracts From Corey Airport

Lamar Advertising Company announced that it has closed on its recent acquisition of eight airport advertising contracts from Corey Airport Services. The acquisition adds a variety of traditional static displays, dynamic digital displays, wraps and clings, interactive...

MIA Unveils Military Hospitality Lounge

MIA Unveils Military Hospitality Lounge

Miami International on Tuesday unveiled its newly renovated Military Hospitality Lounge. The renovations were funded by Major League Baseball, the Miami Marlins and the Robert R. McCormick Foundation, through the 2017 All-State Legacy Initiative. The lounge provides a...

Airport Sherpa App Lands At BWI

Airport Sherpa App Lands At BWI

Airport Sherpa Inc. has launched its Airport Sherpa app at Baltimore/Washington international Thurgood Marshall (BWI). The app allows passengers to order food or retail merchandise from any participating concessionaire. The order is then delivered to the passenger,...

TNCs Cleared To Operate At ONT

TNCs Cleared To Operate At ONT

The Ontario International Airport Authority has approved the addition of mobile application-based ride-hailing services to the airport's ground transportation permit program. The Transportation Network Companies will be authorized to pick up and drop off passengers at...

Tastes On The Fly Opens Samovar Tea Lounge At SFO

Tastes On The Fly Opens Samovar Tea Lounge At SFO

Tastes on the Fly has opened Samovar Tea Lounge, a full-service tea lounge, at San Francisco International (SFO). The sit- down tea lounge in the SFO International Terminal offers travelers a full bar with tea-infused cocktails and international cuisine. Samovar Tea,...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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