Latest News

DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

CMH Names Griffin As Chief Development Officer

CMH Names Griffin As Chief Development Officer

Shanetta Griffin, aviation industry veteran, joins the Columbus Regional Airport Authority has named Shanetta Griffin as chief development officer. Griffin, most recently the senior director of planning and development for the Indianapolis Airport Authority, will...

The Michell Group Opens Two Roads Tap Room At BDL

The Michell Group Opens Two Roads Tap Room At BDL

The Michell Group, which operates restaurants at Bradley International (BDL), has opened Two Roads Tap Room at the airport. The Two Roads Tap Room is located post-TSA screening in the Gates 1-12 Concourse. It will serve a number of Two Roads beers on draft as well as...

Clear Channel Airports Wins Contract With CRP

Clear Channel Airports Wins Contract With CRP

Clear Channel Airports has won a new five-year contract, with an additional five-year option, at Corpus Christi International (CRP) The contract requires Clear Channel Airports to provide state-of-the-art advertising solutions in a new network to be completed by July...

Smejkal, Edwards In New Positions At TUS

Smejkal, Edwards In New Positions At TUS

The Tucson Airport Authority has promoted Mike Smejkal, to the position of vice president of planning and engineering. The new position is part of a Tucson Airport Authority reorganization that returns planning and engineering to a separate division as it was until...

Three Be Relax Spas Receive TripAdvisor Award

Three Be Relax Spas Receive TripAdvisor Award

Be Relax locations at Boston-Logan International (BOS), San Diego International (SAN) and Detroit Metropolitan (DTW) have received the 2017 Trip Advisor’s certificate of excellence award. The certificate of excellence is earned based on quality and quantity of reviews...

HMSHost Brings Shake Shack To LAX

HMSHost Brings Shake Shack To LAX

HMSHost, in partnership with developer Westfield, will open Shake Shack at Los Angeles International (LAX) in Terminal 3 on June 28. The “modern day roadside burger stand” features antibiotic-free Angus beef burgers, hormone-free chicken, flat-top dogs, frozen...

Boingo Offers Connectivity With Passpoint

Boingo Offers Connectivity With Passpoint

Boingo Wireless will connect travelers at major airports this summer with its Passpoint hotspots. Passpoint is a Next Generation Hotspot (NGH) technology that automatically connects travelers to Wi-Fi with no login or passwords required. “Passpoint is a game changer...

HMSHost Launches “Eat Well. Travel Further.” Platform

HMSHost Launches “Eat Well. Travel Further.” Platform

HMSHost Corp. is launching “wellness pop-ups” designed to help travelers make healthy choices when on the move. The company’s Eat Well. Travel Further. platform offers wellness shots, probiotic beverages and healthy lifestyle bento boxes offered through pop-up venues...

Hudson Group Enters Resort Industry With Stores At Hard Rock

Hudson Group Enters Resort Industry With Stores At Hard Rock

Hudson Group has opened six new stores at Hard Rock Hotel & Casino in Las Vegas, marking the airport retailer’s first foray into the hotel and resort sector. The stores total 14,500 square feet of commercial space and offer travelers high-end luxury goods such as...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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