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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
ABQ Announces ASCEND Kiosk Program
Albuquerque International Sunport (ABQ) has launched a new retail kiosk program, ASCEND ABQ, to create a vibrant and diverse shopping experience for travelers at the airport. ASCEND ABQ is a retail concessions internship providing evolving and established small,...
Paradies Lagardère Opens Napatree Marketplace At PVD
Paradies Lagardère has opened Napatree Marketplace, a new retail shopping experience, at Rhode Island T.F. Green International Airport (PVD). Located in the PVD South Concourse, the store’s name pays tribute to Napatree Point, located in the Watch Hill District of...
AMAC Partners With Lendistry For Concessions Loans
The Airport Minority Advisory Council (AMAC) has partnered with Lendistry, a minority-led small business lender and U.S. Small Business Administration (SBA) Preferred Lender to provide an airport concession lending program to AMAC’s diverse membership of minority and...
AMAC Releases Strategic Plan
The Airport Minority Advisory Council on Friday released its strategic plan for 2024-2027. As the advocacy organization celebrates its 40th anniversary, the organization embarked on a strategic planning process to advance its vision of creating economic equity, access...
Fitch Ratings: U.S. Airports Come Full Circle
The long, arduous return to pre-pandemic normal appears complete for U.S. airports, according to Fitch Ratings in its latest peer review for the sector. Since its last peer review, Fitch upgraded seven airports and revised the outlook to Positive from Stable for 13...
HMSHost, High Flying Foods, Others Recommended For SMF Contracts
The Sacramento County Department of Airports has recommended that HMSHost, High Flying Foods, Bambuza Hospitality and three other firms be awarded contracts to operated concessions at Sacramento International Airport. The awards must be approved by the County of...
WH Smith Opens ChiBoys At ORD
WH Smith North America has collaborated with locally owned clothing brand, ChiBoys, and ACDBE partner, Pastorelle Marketing Group, to create a joint-venture retail concept available at Chicago O’Hare International Airport (ORD). Created by Chicago native, DeShawn...
PHL Adds To Leadership Team
After a third-party review of its organizational structure and a national search, the city of Philadelphia Department of Aviation, operator of Philadelphia International Airport (PHL), has made several new appointments to its leadership team. As previously announced,...
Hudson Opens Chick-fil-A At CHS
Hudson has opened a Chick-fil-A restaurant at Charleston International Airport (CHS) with service for both pre- and post-security customers. Located in the CHS Central Hall, the new Chick-fil-A offers counter service to ticketed passengers after the security...
CLT Partners With UNC-Charlotte
Charlotte Douglas International Airport (CLT) has partnered with the University of North Carolina at Charlotte’s William States Lee College of Engineering to develop the Charlotte Aviation and Innovation Research Institute, or Charlotte AIR. Other key partners in the...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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