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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
YVR’s Vrooman Named CAC Chair
Tamara Vrooman, president and CEO of the Vancouver Airport Authority, is taking on the role of chair of the Canadian Airports Council, the organization said. Johanne Gallant, president and CEO of the Fredericton International Airport (YFC) Authority, will serve as...
OHM Opens THE TAP At IND
OHM Concession Group has opened the new microbrewery concept THE TAP at Indianapolis International Airport (IND). Located on IND Concourse B, THE TAP features a lineup of craft beers, a full bar and a menu featuring some of the most popular menu items from the...
MSY’s Dolliole Becomes ACI-NA Chair
WASHINGTON – Louis Armstrong New Orleans International Airport Director of Aviation Kevin Dolliole became chair of Airports Council International – North America (ACI-NA) on January 1, after being elected to the position in September 2023. Dolliole succeeds outgoing...
PHL Appoints New CIO
The City of Philadelphia Department of Aviation, operator of Philadelphia International Airport (PHL), has named Michael Morris as its new deputy chief information officer (CIO) of customer engagement. In the newly created role, Morrie will oversee software...
SSP Canada Opens Local Concepts At YOW
SSP Canada, a division of SSP Group, has opened restaurants at Ottawa International Airport (YOW) as part of the airport’s efforts to enhance the passenger experience through its YOW+ program. The majority of the SPP Canada restaurant concepts can be found within a...
Houston Concessions Contracts To Change
The Houston City Council has voted to alter the four concessions contracts at Houston airports. The contracts will be renegotiated to require Council approval before termination of the contracts. The contracts as written allow the airport director to cancel the...
Elevate Gourmet Brands Opens Pronto! At SAT
Elevate Gourmet Brands has opened the latest location of its grab n’ go marketplace concept Pronto! in San Antonio International Airport (SAT). Located in SAT’s Terminal B Food Court, this airport location is the second for Pronto. The first opened at San Francisco...
SEA Debuts AI Waste-Sorting Technology
Seattle-Tacoma International Airport (SEA) has launched Oscar, a new AI-driven waste-sorting technology that will help travelers sort their waste items into compost, recycling and trach bins while in the terminal. The Oscars, from Intuitive AI, are designed to fit...
Visa Interview Waiver Extended
The U.S. Departments of State and Homeland Security has extended the visa interview waiver authority for low-risk applicants, which was set to expire on December 31. The visa interview waiver authority gives consular officers the discretion to waive in-person...
Currency Exchange Services Falter In ACI-NA Survey
ATMs remain popular customer amenities in North American airports and water filling stations are seeing growth, but demand for currency exchange services is declining, according to an Airports Council International – North America survey. The 2023 Customer Experience...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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