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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
IAD To Host Wings For All Airport Travel Rehearsal Event
The Metropolitan Washington Airports Authority, in conjunction with airport partners and the Arc of Northern Virginia, will host Wings For All on Nov. 7 to simulate airport travel experiences for people with intellectual and developmental disabilities. The goal of the...
Border Grill Rolls Into LAX’s Terminal 4
The L.A. Gourmet Street Truck, operated by HMSHost Corp., in Los Angeles International’s (LAX) Terminal 4 is home to a new concept. The food truck rotates popular L.A. street food into the airport. This time, it’s Border Grill, created by Chefs Mary Sue Milliken and...
MCO Opens New North Cell Phone Lot
Drivers through Orlando International (MCO) have a new place to wait while picking up arriving passengers. The North Cell Phone Lot, located north of the Main Terminal on Jeff Fuqua Boulevard, has 200 parking spaces, free Wi-Fi, monitors with flight information,...
Airport Authority Releases 5-Year Plan For MEM
The Memphis-Shelby County Airport Authority has outlined a plan for the development and evolution of Memphis International (MEM) over the next five years. The 23-page overview covers eight broad areas, including airfield, physical/terminal, air service, communications...
SAN Adds Lactation Rooms
San Diego International (SAN) is the latest airport to add lactation rooms for nursing mothers. The airport has opened three rooms post-security: Two are in Terminal 1, the third in Terminal 2. All of them include a hand-washing station, electrical outlets, seating,...
TNC Management System Lands At McCarran
Ridesharing company Lyft arrived at McCarran International (LAS) on Oct. 26 – and so did a way for the airport to monitor it. Created by GateKeeper Systems, GateKeeper TNC-Ops is a transportation network company-integrated live data feed that gets data from Lyft in...
Survey Shows Technology Investment Rising In Airport Industry
This year’s Airport IT Trends Survey, which is co-sponsored by Airports Council International and SITA with Airline Business, emphasizes the growing importance and benefit of IT investment in the airport industry. The survey represents results from more than 223...
Paradies Lagardère’s First Venture Is 7-Eleven At DFW
After finalizing their merger on Oct. 22, Paradies and LS Travel Retail North America have unveiled their first venture as the newly formed Paradies Lagardère Travel Retail. The company is bringing its first post-security 7-Eleven to Dallas/Forth Worth International...
Furry Friends Offer Stress Relief For Travelers At DEN
A team of 28 certified therapy dogs soon will be roaming the terminal at Denver International (DEN) in an effort to relax passengers. The Canine Airport Therapy Squad will be in the airport starting on Nov. 2. The team includes breeds such as Newfoundlands, golden...
Booster Juice Takes Home Silver In ICSC’s 2015 Canadian Shopping Centre Awards
Booster Juice was a silver award winner at the 2015 Canadian Shopping Centre Awards competition. The International Council of Shopping Centers names the winners, recognizing shopping centers for achievements in marketing, development and design, and retail store...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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