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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

IAD To Host Wings For All Airport Travel Rehearsal Event

IAD To Host Wings For All Airport Travel Rehearsal Event

The Metropolitan Washington Airports Authority, in conjunction with airport partners and the Arc of Northern Virginia, will host Wings For All on Nov. 7 to simulate airport travel experiences for people with intellectual and developmental disabilities. The goal of the...

Border Grill Rolls Into LAX’s Terminal 4

Border Grill Rolls Into LAX’s Terminal 4

The L.A. Gourmet Street Truck, operated by HMSHost Corp., in Los Angeles International’s (LAX) Terminal 4 is home to a new concept. The food truck rotates popular L.A. street food into the airport. This time, it’s Border Grill, created by Chefs Mary Sue Milliken and...

MCO Opens New North Cell Phone Lot

MCO Opens New North Cell Phone Lot

Drivers through Orlando International (MCO) have a new place to wait while picking up arriving passengers. The North Cell Phone Lot, located north of the Main Terminal on Jeff Fuqua Boulevard, has 200 parking spaces, free Wi-Fi, monitors with flight information,...

Airport Authority Releases 5-Year Plan For MEM

Airport Authority Releases 5-Year Plan For MEM

The Memphis-Shelby County Airport Authority has outlined a plan for the development and evolution of Memphis International (MEM) over the next five years. The 23-page overview covers eight broad areas, including airfield, physical/terminal, air service, communications...

SAN Adds Lactation Rooms

SAN Adds Lactation Rooms

San Diego International (SAN) is the latest airport to add lactation rooms for nursing mothers. The airport has opened three rooms post-security: Two are in Terminal 1, the third in Terminal 2. All of them include a hand-washing station, electrical outlets, seating,...

TNC Management System Lands At McCarran

TNC Management System Lands At McCarran

Ridesharing company Lyft arrived at McCarran International (LAS) on Oct. 26 – and so did a way for the airport to monitor it. Created by GateKeeper Systems, GateKeeper TNC-Ops is a transportation network company-integrated live data feed that gets data from Lyft in...

Survey Shows Technology Investment Rising In Airport Industry

Survey Shows Technology Investment Rising In Airport Industry

This year’s Airport IT Trends Survey, which is co-sponsored by Airports Council International and SITA with Airline Business, emphasizes the growing importance and benefit of IT investment in the airport industry. The survey represents results from more than 223...

Paradies Lagardère’s First Venture Is 7-Eleven At DFW

Paradies Lagardère’s First Venture Is 7-Eleven At DFW

After finalizing their merger on Oct. 22, Paradies and LS Travel Retail North America have unveiled their first venture as the newly formed Paradies Lagardère Travel Retail. The company is bringing its first post-security 7-Eleven to Dallas/Forth Worth International...

Furry Friends Offer Stress Relief For Travelers At DEN

Furry Friends Offer Stress Relief For Travelers At DEN

A team of 28 certified therapy dogs soon will be roaming the terminal at Denver International (DEN) in an effort to relax passengers. The Canine Airport Therapy Squad will be in the airport starting on Nov. 2. The team includes breeds such as Newfoundlands, golden...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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