Latest News

DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

New CONRAC Facility Opens At AUS

New CONRAC Facility Opens At AUS

Austin-Bergstrom International (AUS) celebrated the opening Wednesday of its new consolidated rent-a-car facility. The facility officially opened Oct. 1 and is a five-level, 1.6 million-square-foot space that includes all rental car operations: pick-up, drop-off, car...

Hudson Group Website Gets Fresh Look

Hudson Group Website Gets Fresh Look

Hudson Group has launched a new website as a part of an ongoing brand evolution. “We are no longer just a newsstand,” says Joe DiDomizio, president and CEO. “We are a true travel retailer. Our mantra and drive is to be the ‘Traveler’s Best Friend.’ And our new website...

Be Relax To Add Locations In North America, Abroad

Be Relax To Add Locations In North America, Abroad

Be Relax is adding two locations to its roster. The company is gearing up to open a 637-square-foot spa in Terminal 1 of Los Angeles International (LAX) in the coming weeks. It also was just awarded a location in Terminal 3 of Singapore Changi (SIN). The...

Kapnos Taverna Serves Up Greek Fare At DCA

Kapnos Taverna Serves Up Greek Fare At DCA

Travelers through Ronald Reagan Washington National (DCA) will now be able to taste coastal-inspired Greek dishes at Chef Mike Isabella’s Kapnos Taverna, which was brought into the airport through a partnership between HMSHost Corp., Mike Isabella Concepts,...

Harman Named Director Of Aviation For Port Of Bellingham

Harman Named Director Of Aviation For Port Of Bellingham

Sunil Harman will take over as director of aviation for the Port of Bellingham starting Nov. 2. Harman has more than 30 years of experience in developing and managing airports; he has worked at John F. Kennedy International (JFK), LaGuardia (LGA), Miami International...

Delaware North Opens New Locations At LAX, ATL

Delaware North Opens New Locations At LAX, ATL

Delaware North has opened four new locations in the past several weeks: two each at Los Angeles International (LAX) and Hartsfield-Jackson Atlanta International (ATL). Habit Burger Grill and Wahoo Taco & More, both local to Southern California, have arrived at...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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