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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

Raskin Joins SSP As Vice President Of Marketing, Brand Innovations

Raskin Joins SSP As Vice President Of Marketing, Brand Innovations

Pamela Raskin has been appointed SSP America’s new vice president of marketing and brand innovations. “Everything we do at SSP America begins and ends with a passion to create memorable culinary moments for passengers. Food and innovation are at the heart and soul of...

YHZ Valuable To Nova Scotia Economy, Economic Impact Study Shows

YHZ Valuable To Nova Scotia Economy, Economic Impact Study Shows

A recent economic impact study released Oct. 21 by Chris Lowe Planning and Management Group is calling attention to the many ways Halifax Stanfield International (YHZ) benefitted the Nova Scotia economy in 2014. In the study, YHZ is identified as being worth $1.3...

ORD Adds 2nd  Mother’s Room

ORD Adds 2nd Mother’s Room

Terminal 5 of Chicago O’Hare International (ORD) is now home to a Mother’s Room. Located post-security near Gate M14, this is the second Mother’s Room for the airport. The first opened in Terminal 3 in July. "We are always looking for ways to enhance our level of...

Rondinella Named Director Of SNA

Rondinella Named Director Of SNA

The Orange County Board of Supervisors hired Barry Rondinella to be the new director of John Wayne (SNA) on Oct. 20. He will replace Alan Murphy, who retired earlier this year. Rondinella has been with Los Angeles World Airports as its director of operations since...

Hermès Sets Up Shop At JFK

Hermès Sets Up Shop At JFK

Travelers through John F. Kennedy International (JFK) now have access to a new shopping option. DFS Group has opened a pop-up shop featuring Hermès, the luxury travel retailer, in JFK’s Terminal 4. The shop is modeled after the brand’s flagship location and will...

Chambers, Previously Of ACI, Passes Away Suddenly

Chambers, Previously Of ACI, Passes Away Suddenly

Charles Chambers, former senior vice president for security and facilitation for Airports Council International – North America, passed away suddenly on Oct. 14. During his time with ACI-NA, Chambers also worked with the air cargo, commercial management, finance and...

Skanska Hires Fucigna As Project Director

Skanska Hires Fucigna As Project Director

Construction and development firm Skanska USA has hired Jeffrey Fucigna as project director. He will work on various projects within Skanska, with a particular emphasis on aviation and transportation-related pursuits. “Jeff brings a holistic approach to aviation...

PHL Brings Back Annual Restaurant Week

PHL Brings Back Annual Restaurant Week

Passengers traveling through Philadelphia International (PHL) on Oct. 19-26 will be able to take advantage of a special deal at many of the airport’s restaurants. As part of the fifth annual Restaurant Week, select restaurants are offering pre-selected, three-course...

Former GOAA Executive Director, AMAC Founder Jennings Dies

Former GOAA Executive Director, AMAC Founder Jennings Dies

C.W. “Bill” Jennings passed away Oct. 11. He was 68. Jennings served as the executive director of the Greater Orlando Aviation Authority from 2000 to 2006. He previously held other positions within the airport authority such as deputy executive director, senior...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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