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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

The Market Lands At ATL

The Market Lands At ATL

Areas USA has opened The Market at the Centerpoint in Concourse C of Hartsfield-Jackson Atlanta International (ATL). "The Market is a beautiful example of how design and architecture can deliver function and convenience," says Xavier Rabell, CEO of Areas North...

Victoria’s Secret Comes To DEN

Victoria’s Secret Comes To DEN

Concourse B of Denver International (DEN) is now home to a Victoria’s Secret Beauty and Accessories store, operated by DFASS Group. “The addition of Victoria’s Secret at Denver International Airport will provide another globally recognized brand that further enhances...

CVG, SFO Host Events For Individuals With Autism

CVG, SFO Host Events For Individuals With Autism

On Sept. 26, Cincinnati-Northern Kentucky International (CVG) and San Francisco International (SFO) will host events to support people with autism and their families. CVG will present its fourth annual Starting Our Adventure Right event in partnership with Delta Air...

CVG To Host DHL Plane Pull Benefiting Special Olympics

CVG To Host DHL Plane Pull Benefiting Special Olympics

Cincinnati-Northern Kentucky International (CVG) is teaming up with DHL and Special Olympics to put on the third-annual DHL Plane Pull on Sept. 26. More than 25 local businesses and civic groups will compete to see who can pull a DHL Boeing 757 12 feet across the...

Martini Now Pouring Craft Cocktails At PIT

Martini Now Pouring Craft Cocktails At PIT

Pittsburgh International (PIT) is now home to a new 1,000-square-foot bar called Martini, thanks to Airmall USA. Located in the middle of the airside terminal, Martini serves a number of craft drinks, as well small plates such as flatbreads, soups, salads, buffalo...

HMSHost Brings Back Airport Restaurant Month

HMSHost Brings Back Airport Restaurant Month

For the second year in a row, HMSHost Corp. will be hosting Airport Restaurant Month, an event based on Restaurant Week events held in cities across the country. About 60 restaurants in nearly 40 airports will feature seasonal fall menus. HMSHost’s executive chef and...

Chick-Fil-A Coming To DEN

Chick-Fil-A Coming To DEN

Travelers through Denver International (DEN) soon will find Chick-fil-A within the airport’s concessions lineup. The new location will be in the food court in Concourse B and is a joint venture between Concessions International and its Airport Concessions...

Natalie’s Candy Jar Dishing Up Sweets At CLE

Natalie’s Candy Jar Dishing Up Sweets At CLE

Natalie’s Candy Jar is sweetening up the concessions lineup at Cleveland-Hopkins International (CLE), courtesy of Airmall. The concept occupies a 450-square-foot space in Concourse C of the airport. Among its offerings is candy from local chocolatier Malley’s...

PHL Names Roster Merchant Of The Year

PHL Names Roster Merchant Of The Year

Philadelphia International (PHL) has announced the Roster store in the B/C Connector is its 2014-2015 Merchant of the Year. Sean Perazzelli, the store manager, accepted the trophy and $1,000 prize at the Excellence Drives Great Experiences Awards celebration at the...

SAN Launches Sustainable Travel Pilot Program

SAN Launches Sustainable Travel Pilot Program

San Diego International (SAN) is taking steps to offset the impact of travel on the environment. The airport has launched the Good Traveler program to encourage passengers to curb the environmental impact of their travels. Carbon offsets and merchandise can be...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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