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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

CVG Kicks Off City’s Annual Oktoberfest Zinzinnati

CVG Kicks Off City’s Annual Oktoberfest Zinzinnati

Travelers through Cincinnati-Northern Kentucky International (CVG) will be able to celebrate Oktoberfest in true German style. The airport, in partnership with the Cincinnati USA Regional Chamber, will help kick off the city's annual Oktoberfest Zinzinnati celebration...

Construction Begins On Parking, Pet Boarding Facility At AUS

Construction Begins On Parking, Pet Boarding Facility At AUS

Scott Airport Parking has broken ground on a combined parking and pet boarding facility slated to open during summer 2016 at Austin-Bergstrom International (AUS). Park & Zoom will be a 2,000-stall covered parking garage, and Bark & Zoom will be a pet-boarding...

New Ground Transportation Regulations Come To IAD

New Ground Transportation Regulations Come To IAD

The Metropolitan Washington Airports Authority has adopted new regulations on the use of limousines and companies such as Uber and Lyft at Washington Dulles International (IAD) and Ronald Reagan Washington National (DCA). Under the new regulations, transportation...

HMSHost Begins Constructions On First Of 2 New Concessions At FAI

HMSHost Begins Constructions On First Of 2 New Concessions At FAI

Fairbanks International (FAI) will welcome two new concessions in the coming months, courtesy of HMSHost Corp. Construction on Starbucks started this month, and the coffee house is expected to open by the end of the year. The Local will be a full-service gastropub...

Annual Plane Pull Event Lands At IAD

Annual Plane Pull Event Lands At IAD

The Dulles Day Plane Pull and Family Festival will return to Washington Dulles International (IAD) from 10:30 a.m. to 4 p.m. Sept. 19. The yearly open house at the airport includes various activities at no cost to attendees. The main event, the plane pull, will...

Beer Flights Event Returns To DEN

Beer Flights Event Returns To DEN

Denver International (DEN) is bringing back its Beer Flights beer garden for the second year in a row. Located in the Jeppesen Terminal, the beer garden will operate from 11 a.m. to 7 p.m. Sept. 19-27. “Our inaugural beer garden brought together people from different...

Aeroports De Montreal Teams Up With Beijing Capital International

Aeroports De Montreal Teams Up With Beijing Capital International

Aeroports de Montreal and Beijing Capital International Airport Co. Ltd. have signed a Memorandum of Understanding to establish a partnership. “We are extremely honored to be part of the BCIA Sister Airport Agreement Committee,” says Jim Cherry, president and CEO of...

Cava Grill Gets First Airport Location At DCA

Cava Grill Gets First Airport Location At DCA

Travelers through Ronald Reagan Washington National (DCA) will now be able to eat Mediterranean fare from Cava Grill, operated by Crews. Located in Terminal B of the airport, Cava Grill offers local beer and wine on tap, menu items like seasonal vegetables roasted in...

Tailwind To Enter Four New Airports

Tailwind To Enter Four New Airports

Tailwind, a concessions company specializing in regional airports, has been awarded contracts at four new locations. The company will now be in Tri-Cities (PSC), Tallahassee Regional (TLH), Charlottesville-Albermarle (CHO) and Eugene (EUG). “We work very hard at...

Be Relax Opens 2nd Location At YYZ

Be Relax Opens 2nd Location At YYZ

Travelers going through Toronto Pearson International (YYZ) have another option for spa services. Be Relax has opened a second location at the airport, this time in the Hammerhead International Terminal. The space is 1,400 square feet. “We are very proud of being a...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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