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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

UberX Launches Service At OAK

UberX Launches Service At OAK

Travelers in need of a ride at Oakland International (OAK) now have the option to use Uber’s uberX. “Uber’s availability at OAK expands our ground-transportation offerings for passengers,” says Kristi McKenney, acting director of aviation. “It is important that we are...

Westfield Hosts Day Of Events For Travelers At ORD

Westfield Hosts Day Of Events For Travelers At ORD

Westfield Corp. treated travelers in Terminal 5 at Chicago O’Hare International (ORD) to a variety of events as a part of Westfield Cares on Aug. 6. The daylong event included a pop-up DJ dance party, dining and retail giveaways, face-painting for kids, comedy and a...

YYC Adds Wellness Element With New PrimeCare Health Clinic

YYC Adds Wellness Element With New PrimeCare Health Clinic

Travelers through Calgary International (YYC) are now able to seek health care services if necessary. PrimeCare Health has opened a full-service medical clinic within the airport that will provide walk-in and family doctor services for passengers, members of the...

ORD Adds Coach, MAC Cosmetics To Retail Mix

ORD Adds Coach, MAC Cosmetics To Retail Mix

Two stores have joined Chicago O’Hare International’s Terminal 2 post-security: Coach and MAC cosmetics. "On behalf of Mayor Rahm Emanuel, we are delighted to have these two world-renowned brands offering their products to travelers at O'Hare," says Ginger S. Evans,...

Delaware North Promotes Caveny To Senior Director Of Concepts

Delaware North Promotes Caveny To Senior Director Of Concepts

Delaware North has named Michael Caveny senior director of concepts for its travel hospitality division. In his new role, Caveny will work on the strategic development of brands, and strengthening local and national partnerships within the airport and travel...

TPA Welcomes Lufthansa Flights With Month Of German Events

TPA Welcomes Lufthansa Flights With Month Of German Events

Lufthansa is coming to Tampa International (TPA), and the airport is celebrating with a month of German-inspired events. Starting Aug. 21, a German village square will occupy the Main Terminal between Airsides E and F. Within the square there will be music, food,...

Charging Stations For Electric Vehicles Now Fueling At TPA

Charging Stations For Electric Vehicles Now Fueling At TPA

Travelers with alternative-energy vehicles will now have an easier time finding charging stations at Tampa International (TPA). The airport has added an extra 12 stations – four each in the short-term, long-term and economy garages – bringing its total to 15. Up to 18...

Menchie’s Dishing Up Frozen Yogurt At SJC

Menchie’s Dishing Up Frozen Yogurt At SJC

Travelers through Norman Y. Mineta San Jose International (SJC) can get a frozen yogurt treat now that Menchie’s has opened its first airport location there. The self-serve store, operated by Pacific Gateway Concessions, is in Terminal B, near Gate 19 and will be open...

GRR Debuts Redesigned Website

GRR Debuts Redesigned Website

Gerald R. Ford International (GRR) has launched its new website. Although the web address is the same, www.flyford.org, the redesign includes new navigation, photography and landscape, and officials say it’s easier to use. The new site is part of the airport’s...

Automated Passport Control Lands At LAS

Automated Passport Control Lands At LAS

McCarran International (LAS) is now utilizing Phase 4.0 automated passport control kiosks to help move international travelers through the Customs and border process quicker. Business or tourist visa holders, Mexican travelers with border-crossing cards and airline...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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