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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

Gore Joins AeroCloud In Sales Role

Gore Joins AeroCloud In Sales Role

Intelligent airport management platform AeroCloud has appointed Jeff Gore as vice president of global sales as it looks to drive revenues through the expansion of AeroCloud’s network of airport customers. Gore has spent much of the past 15 years on scaling software as...

Paradies Lagardère Expands Hologram Partnership To YYZ

Paradies Lagardère Expands Hologram Partnership To YYZ

Paradies Lagardère and ARHT Media, a leader in the development and distribution of high-quality, low latency hologram and digital content, have expanded their previously announced collaboration to Toronto Pearson International Airport (YYZ). This holiday season, YYZ...

LAWA, URW Launch Water Bottle Initiative

LAWA, URW Launch Water Bottle Initiative

Unibail-Rodamco-Westfield (URW) Airports in partnership with Los Angeles World Airports (LAWA) has launched the Sustain with Love water bottle campaign in support of the airport’s move to encourage more sustainable travel.  The exclusive LOVE at LAX water bottles...

Meleandez Named DEN Chief of Staff

Meleandez Named DEN Chief of Staff

Denver International Airport (DEN) has appointed Maria Meleandez as its airport chief of staff, an executive vice president level position where she will be responsible for overseeing government affairs and global public policy, culture and strategy and the Center of...

Metz Partners On AI-Powered Checkout Tech

Metz Partners On AI-Powered Checkout Tech

Metz Culinary Management (Metz) is partnering with Mashgin to deliver contactless checkout technology to airports and other high-volume locations. The technology utilizes 3D cameras combined with A.I. to speed up the checkout process. Guests simply place their items...

De Oliveira To Vacate ACI-World Post At Year End

De Oliveira To Vacate ACI-World Post At Year End

Luis Felipe de Oliveira, director general of Airports Council International (ACI) World, will step down from his role at the end of 2024. De Oliveira expresses his desire to return to Europe with his family after four years at the helm of ACI World. Taking on the role...

ABQ Offers Webinars Prior To Retail RFP

ABQ Offers Webinars Prior To Retail RFP

The Albuquerque International Sunport (ABQ) will hold a series of informational webinars for retail business owners interested in operating at the Sunport, prior to releasing a Retail Concessionaire Request for Proposals (RFP). The RFP is expected to be released in...

BNA Offers Free Parking to Ease Congestion

BNA Offers Free Parking to Ease Congestion

Nashville International Airport (BNA) is offering complementary and reduced-rate short-term parking to reduce curbside congestion. The free parking in Terminal Garage 1 and Terminal Garage 2 is available for 30 minutes, after which parking rates apply. The...

PressReader Expands Partnership With CAVU

PressReader Expands Partnership With CAVU

PressReader, a digital newspaper, magazine, and eBook platform, has enhanced and extended its partnership with CAVU, the airport lounge brand founded by Manchester Airport Group (MAG), the UK's largest group of airports. PressReader will provide CAVU with sponsored...

Delaware North Opens Commonhouse Aleworks at CHS

Delaware North Opens Commonhouse Aleworks at CHS

Delaware North has opened a new location of Commonhouse Aleworks, a popular North Charleston brewery, at Charleston International Airport (CHS). Located near Gate B5, the 1,250 square feet airport brewery features six taps of Commonhouse craft beer and an elevated pub...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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