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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

Crepe Delicious Arrives At YYC

Crepe Delicious Arrives At YYC

The fastest-growing creperie and gelateria in Canada has arrived at Calgary International (YYC). Crepe Delicious, which besides crepes, Paninis, soups and salads, also offers gelato and sorbet that is handcrafted at the airport daily, will be open daily for breakfast,...

Airmall Assists Travelers In Staying Fit, Healthy

Airmall Assists Travelers In Staying Fit, Healthy

Airmall USA and its tenants next week will launchFit2Fly week. Throughout the week, the developer and its tenant partners at Baltimore/Washington International Thurgood Marshall (BWI), Boston Logan International (BOS), Cleveland-Hopkins International (CLE) and...

Johnny Rockets Opens At Syracuse Hancock International

Johnny Rockets Opens At Syracuse Hancock International

Creative Food Group LLC and Syracuse Hancock International (SYR) have announced the opening of Johnny Rockets. The all-American restaurant that serves classic, made-to-order burgers is one of the last new restaurant concepts to open as part of the airport’s new...

Boston Logan Lands Friendly’s

Boston Logan Lands Friendly’s

Boston Logan International (BOS) has added a Friendly’s location in Terminal A. The concept is managed by Boston Food Concepts, which operates more than 50 full-service and quick service restaurants in seven airports and several other transit stations across the...

Philadelphia International, Surrounding Jurisdictions Reach Agreement

Philadelphia International, Surrounding Jurisdictions Reach Agreement

The city of Philadelphia has signed an agreement with Delaware County, Tinicum Township and the Interboro School District that resolves tax litigation and approves land acquisition that will support the multi-billion dollar Capacity Enhancement Program at Philadelphia...

Automated Passport Kiosks Unveiled At San Francisco International

Automated Passport Kiosks Unveiled At San Francisco International

San Francisco International (SFO) has become the latest airport to expedite its Customs process for international arriving passengers through the installation of Automated Passport Control kiosks. The kiosks allow eligible international travelers to submit their...

Convenience Store Coming To Halifax Stanfield International

Convenience Store Coming To Halifax Stanfield International

Halifax International Airport Authority and Irving Oil have reached an agreement that will bring a gas station and convenience store to Halifax Stanfield International (YHZ). The commercial development is expected to span 3.4 acres of the airport’s property. It will...

San Diego Airport Earns Recycling Accolades

San Diego Airport Earns Recycling Accolades

For the ninth consecutive year, San Diego County Regional Airport Authority, which owns and operates San Diego International (SAN), was named a Recycler of the Year by the city of San Diego. The award recognizes key advancements in waste reduction and recycling. SAN...

ACI-NA Presents Concessions Awards

ACI-NA Presents Concessions Awards

PHOENIX - JFKIAT LLC, which operates Terminal 4 at John F. Kennedy International (JFK), won the Richard A. Greisbach Award of Excellence, and Eric Johnson, director of commercial management and airline affairs at Minneapolis-St. Paul International (MSP), was named...

OTG Opens Food Hall Concept At LaGuardia’s Delta Terminal C

OTG Opens Food Hall Concept At LaGuardia’s Delta Terminal C

OTG Management has opened a 10,000-square-foot food hall concept at Delta’s Terminal C at LaGuardia (LGA). Travelers have their choice of dine-in and grab-and-go options from four chef-driven, cafe-style concepts: Anglers, a New England-inspired seafood shack;...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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