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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

PHL Names DEI Deputy Director

PHL Names DEI Deputy Director

The City of Philadelphia Department of Aviation, operator of Philadelphia International Airport (PHL) and Northeast Philadelphia Airport (PNE), has appointed Donna Jackson-Stephans as deputy director for diversity, equity and inclusion (DEI). Jackson-Stephans is the...

AMAC Expands With LA Chapter

AMAC Expands With LA Chapter

The Airport Minority Advisory Council (AMAC) has opened a Los Angeles Chapter, it announced during the inaugural AMAC LA Business Diversity Event at Los Angeles International Airport (LAX). The AMAC LA chapter is one of six chapters nationwide that AMAC recently...

Delta Opens “Window Seat Shop” at JFK

Delta Opens “Window Seat Shop” at JFK

Delta Airlines, the Airports Division of Clear Channel Outdoor and W+K New York have teamed up to open the “Window Seat Shop” pop-up store at John Kennedy International Airport (JFK). The shop offers numerous hand-crafted gifts from around the globe representing the...

IAH Adds Sensory Room

IAH Adds Sensory Room

Houston Airports announced the opening of a sensory room at George Bush Intercontinental Airport (IAH), located within the mother’s room in Terminal A North. A sensory room provides a quiet and controlled space where passengers, including those living with...

DEN Touts Small Business Impact

DEN Touts Small Business Impact

Denver International Airport (DEN) said a record-breaking $742,307,800 million has been paid to historically underutilized businesses and Small Business Enterprise (SBE)-certified firms since 2021, and an increase of 105% compared to the three years prior In federal...

DFW Partners With Overair

DFW Partners With Overair

Dallas/Fort Worth International Airport (DFW) and Overair, a developer of advanced electric vertical takeoff and landing (eVTOL) aircraft, announced a memorandum of understanding to cooperatively explore the future of vertiport development and eVTOL aircraft...

AAAE Endows Scholarship Honoring Newman

AAAE Endows Scholarship Honoring Newman

The American Association of Airport Executives (AAAE) Foundation has permanently endowed a Diversity, Equity & Inclusion Scholarship (DEI) in honor of past AAAE Chair Carl Newman, who passed away recently after a distinguished career of service to AAAE and the...

FitzGerald Named COO For LaGuardia Gateway Partners

FitzGerald Named COO For LaGuardia Gateway Partners

LaGuardia Gateway Partners, the manager and developer of LaGuardia Airport (LGA) Terminal B, has appointed Klaudia FitzGerald at its chief operating officer, FitzGerald joins LGP’s now majority-women-led executive leadership team from AvAirPros, where she most...

SDF Partners With NBA’s Sacramento Kings

SDF Partners With NBA’s Sacramento Kings

The NBA’s Sacramento Kings and Sacramento International Airport (SMF) have partnered, marking one of the first formal partnerships between a U.S. airport and an NBA franchise. Over the next three seasons, SMF will serve as the official airport partner of the...

HMSHost Opens New Bar At MEM

HMSHost Opens New Bar At MEM

HMSHost has opened The Wise Omega Bodega at Memphis International Airport (MEM) enabling travelers to get a taste of the city’s craft beverage scene, along with a selection of grab-and-go sandwiches, salads, and snacks. At the new bar, passengers can now enjoy...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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