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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.
PHL Names DEI Deputy Director
The City of Philadelphia Department of Aviation, operator of Philadelphia International Airport (PHL) and Northeast Philadelphia Airport (PNE), has appointed Donna Jackson-Stephans as deputy director for diversity, equity and inclusion (DEI). Jackson-Stephans is the...
AMAC Expands With LA Chapter
The Airport Minority Advisory Council (AMAC) has opened a Los Angeles Chapter, it announced during the inaugural AMAC LA Business Diversity Event at Los Angeles International Airport (LAX). The AMAC LA chapter is one of six chapters nationwide that AMAC recently...
Delta Opens “Window Seat Shop” at JFK
Delta Airlines, the Airports Division of Clear Channel Outdoor and W+K New York have teamed up to open the “Window Seat Shop” pop-up store at John Kennedy International Airport (JFK). The shop offers numerous hand-crafted gifts from around the globe representing the...
IAH Adds Sensory Room
Houston Airports announced the opening of a sensory room at George Bush Intercontinental Airport (IAH), located within the mother’s room in Terminal A North. A sensory room provides a quiet and controlled space where passengers, including those living with...
DEN Touts Small Business Impact
Denver International Airport (DEN) said a record-breaking $742,307,800 million has been paid to historically underutilized businesses and Small Business Enterprise (SBE)-certified firms since 2021, and an increase of 105% compared to the three years prior In federal...
DFW Partners With Overair
Dallas/Fort Worth International Airport (DFW) and Overair, a developer of advanced electric vertical takeoff and landing (eVTOL) aircraft, announced a memorandum of understanding to cooperatively explore the future of vertiport development and eVTOL aircraft...
AAAE Endows Scholarship Honoring Newman
The American Association of Airport Executives (AAAE) Foundation has permanently endowed a Diversity, Equity & Inclusion Scholarship (DEI) in honor of past AAAE Chair Carl Newman, who passed away recently after a distinguished career of service to AAAE and the...
FitzGerald Named COO For LaGuardia Gateway Partners
LaGuardia Gateway Partners, the manager and developer of LaGuardia Airport (LGA) Terminal B, has appointed Klaudia FitzGerald at its chief operating officer, FitzGerald joins LGP’s now majority-women-led executive leadership team from AvAirPros, where she most...
SDF Partners With NBA’s Sacramento Kings
The NBA’s Sacramento Kings and Sacramento International Airport (SMF) have partnered, marking one of the first formal partnerships between a U.S. airport and an NBA franchise. Over the next three seasons, SMF will serve as the official airport partner of the...
HMSHost Opens New Bar At MEM
HMSHost has opened The Wise Omega Bodega at Memphis International Airport (MEM) enabling travelers to get a taste of the city’s craft beverage scene, along with a selection of grab-and-go sandwiches, salads, and snacks. At the new bar, passengers can now enjoy...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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