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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

Edge4Vets Module To Prepare Veterans For Jobs At JFK

Edge4Vets Module To Prepare Veterans For Jobs At JFK

Edge4Vets, which works with veterans on translating their military skills into success in the civilian work world, has created a collaboration with the City University of New York’s 24 schools aimed at preparing veterans from that school for jobs at John F. Kennedy...

CNN Airport Network Debuts At San Diego International

CNN Airport Network Debuts At San Diego International

Passengers traveling through San Diego International (SAN) can catch up on news and entertainment via CNN Airport Network. SAN officials have begun installing television monitors throughout the airport. Upon completion, there will be 25 monitors featuring the network...

Mobile Passport Control App Comes To Seattle-Tacoma International

Mobile Passport Control App Comes To Seattle-Tacoma International

Seattle-Tacoma International (SEA) has become the third U.S. airport to introduce the Mobile Passport Control app, which is aimed at expediting international travelers’ arrivals into the United States. After downloading the app, eligible travelers create a profile...

San Antonio International Announces Staffing Changes

San Antonio International Announces Staffing Changes

Gabriella Rauschuber has been named fiscal manager and Debbie Drew is the new manager of planning and administration at San Antonio International (SAT). Rauschuber will be instrumental in developing the airport’s rates and charges model. She has been with the San...

ATL To Host Job Fair

ATL To Host Job Fair

More than 30 of the top employers at Hartsfield-Jackson Atlanta International (ATL) will participate in a job fair next week aimed at filling more than 500 jobs with concessionaires and other partners. The job fair will be held at the Georgia International Convention...

2 Villa Italian Kitchens Open At LaGuardia

2 Villa Italian Kitchens Open At LaGuardia

Villa Enterprises, multi-brand restaurant operator and franchisor, has opened two Villa Italian Kitchen restaurants at LaGuardia (LGA). One of the restaurants is located at the West Food Court on the upper level and the other is in the Central Food Court on the lower...

HMSHost Claims Corporate Partnership Award

HMSHost Claims Corporate Partnership Award

Rockville-based non-profit Interfaith Works honored HMSHost Corp. this week at its 18th Annual Companies Caring Breakfast with the Corporate Partnership Award. Interfaith Works works to meet the needs of the poor and homeless in Montgomery County. The award goes to...

Quick Ride Parking Ramp Debuts At MSP’s Terminal 1

Quick Ride Parking Ramp Debuts At MSP’s Terminal 1

The Quick Ride Ramp that opened recently at Minneapolis-St. Paul International (MSP) provides passengers with a shuttle to Terminal 1 and a lower cost option for parking at the airport. The ramp can accommodate 1,400 vehicles; it’s located on airport land one mile...

Hotel Proposed At MSP Passes Unanimously

Hotel Proposed At MSP Passes Unanimously

The Metropolitan Airports Commission board passed a staff recommended hotel that will be built on the inbound roadway to Terminal 1 at Minneapolis-St. Paul International (MSP). The vote was unanimous, says airport Spokesman Patrick Hogan. Graves Hospitality Corp. will...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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