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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

Mediterranean Kitchen Opens At MIA

Mediterranean Kitchen Opens At MIA

Miami International (MIA) has added a new, healthy dining option for travelers. Mediterranean Kitchen opened this week between Gates D-26 and D-29 in the North Terminal Marketplace. The store, which offers quick, casual Mediterranean treats, is the second venture at...

Gonzalez Honored By Greater Miami Aviation Association

Gonzalez Honored By Greater Miami Aviation Association

The Greater Miami Aviation Association has announced plans to honor Miami-Dade Aviation Director Emilio T. Gonzalez with the Juan Trippe Award later this year. The Trippe award, named for the man who founded Pan American Airways in 1927, recognizes an outstanding...

Port Of Seattle Enhances Incentives For Small Community Air Service

Port Of Seattle Enhances Incentives For Small Community Air Service

The Port of Seattle Commission has approved an enhanced incentive program designed to increase commercial air service between Seattle-Tacoma International (SEA) and small communities in Washington, Oregon and Idaho. The program provides participating airlines with...

FLL Offers Camera-Based Parking Guidance System

FLL Offers Camera-Based Parking Guidance System

Travelers at Fort Lauderdale-Hollywood International (FLL) soon will have assistance in finding open parking spaces and in finding their vehicles when they return to the airport. Park Assist is installing its camera system there, making FLL the first airport in the...

Lyft Reaches Agreement With Austin Aviation Department

Lyft Reaches Agreement With Austin Aviation Department

Lyft has reached agreement with the City of Austin Aviation Department on a one-year pilot program agreement that will allow the transportation network company to operate as a ridesharing operator at Austin-Bergstrom International (AUS). As part of the agreement, Lyft...

Crockatt Joins InterVistas

Crockatt Joins InterVistas

Michael Crockatt has joined InterVistas Consulting Group as senior vice president of air service and business development. Crockatt, who previously had been vice president of business development and marketing for the Ottawa International Airport Authority, has been...

D/E Connector Approved At BWI

D/E Connector Approved At BWI

The Maryland Board of Public Works this month approved the construction of the D/E Connector Program, which is designed to improve passenger services and accommodate growing international air service at Baltimore/Washington International Thurgood Marshall (BWI). The...

Clearing Customs Streamlined At Austin-Bergstrom International

Clearing Customs Streamlined At Austin-Bergstrom International

International passengers arriving at Austin-Bergstrom International (AUS) will clear Customs and Border Protection faster now that airport officials have created a new process called “One-Stop.” One-Stop allows passengers to pick up their checked luggage first before...

Plaza Premium Lounge Unveils Upgraded Facility At YVR

Plaza Premium Lounge Unveils Upgraded Facility At YVR

Plaza Premium Lounge recently unveiled the results of an upgrade to one of its four spaces at Vancouver International (YVR). The 6,390-square-foot facility, located in the A-B Connector on Level 3 Departures of the domestic terminal, illustrates the company’s...

MSP Clears Space For Nursing Moms

MSP Clears Space For Nursing Moms

Nursing moms have two new spaces set aside at Minneapolis-St. Paul International (MSP) for expressing breast milk and soon will have more. The two rooms currently available are both in Terminal 1: one on Concourse F near Gate F2, the other on Concourse C across from...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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