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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.
Mediterranean Kitchen Opens At MIA
Miami International (MIA) has added a new, healthy dining option for travelers. Mediterranean Kitchen opened this week between Gates D-26 and D-29 in the North Terminal Marketplace. The store, which offers quick, casual Mediterranean treats, is the second venture at...
Gonzalez Honored By Greater Miami Aviation Association
The Greater Miami Aviation Association has announced plans to honor Miami-Dade Aviation Director Emilio T. Gonzalez with the Juan Trippe Award later this year. The Trippe award, named for the man who founded Pan American Airways in 1927, recognizes an outstanding...
Port Of Seattle Enhances Incentives For Small Community Air Service
The Port of Seattle Commission has approved an enhanced incentive program designed to increase commercial air service between Seattle-Tacoma International (SEA) and small communities in Washington, Oregon and Idaho. The program provides participating airlines with...
FLL Offers Camera-Based Parking Guidance System
Travelers at Fort Lauderdale-Hollywood International (FLL) soon will have assistance in finding open parking spaces and in finding their vehicles when they return to the airport. Park Assist is installing its camera system there, making FLL the first airport in the...
Lyft Reaches Agreement With Austin Aviation Department
Lyft has reached agreement with the City of Austin Aviation Department on a one-year pilot program agreement that will allow the transportation network company to operate as a ridesharing operator at Austin-Bergstrom International (AUS). As part of the agreement, Lyft...
Crockatt Joins InterVistas
Michael Crockatt has joined InterVistas Consulting Group as senior vice president of air service and business development. Crockatt, who previously had been vice president of business development and marketing for the Ottawa International Airport Authority, has been...
D/E Connector Approved At BWI
The Maryland Board of Public Works this month approved the construction of the D/E Connector Program, which is designed to improve passenger services and accommodate growing international air service at Baltimore/Washington International Thurgood Marshall (BWI). The...
Clearing Customs Streamlined At Austin-Bergstrom International
International passengers arriving at Austin-Bergstrom International (AUS) will clear Customs and Border Protection faster now that airport officials have created a new process called “One-Stop.” One-Stop allows passengers to pick up their checked luggage first before...
Plaza Premium Lounge Unveils Upgraded Facility At YVR
Plaza Premium Lounge recently unveiled the results of an upgrade to one of its four spaces at Vancouver International (YVR). The 6,390-square-foot facility, located in the A-B Connector on Level 3 Departures of the domestic terminal, illustrates the company’s...
MSP Clears Space For Nursing Moms
Nursing moms have two new spaces set aside at Minneapolis-St. Paul International (MSP) for expressing breast milk and soon will have more. The two rooms currently available are both in Terminal 1: one on Concourse F near Gate F2, the other on Concourse C across from...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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