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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

Washington Named CEO At Hojeij Branded Foods

Washington Named CEO At Hojeij Branded Foods

Hojeij Branded Foods has announced that Regynald G. Washington has been named the company’s CEO. He previously had been the company’s COO. Washington joined Hojeij in 2010 after spending a dozen years with The Walt Disney Co. He served in multiple food and beverage...

Travelex Adds 2 North American Locations

Travelex Adds 2 North American Locations

Travelex has opened currency exchange shops at Detroit Metropolitan Wayne County (DTW) and Boston Logan International (BOS). The new outlets give Travelex a presence in more than 70 percent of airports across the U.S. “North America is a key market for Travelex,” says...

Loupakos Joins SSP America

Loupakos Joins SSP America

Paul Loupakos has joined SSP America as its vice president of business development. Loupakos will be responsible for identifying and cultivating emerging growth opportunities as the company expands throughout the U.S. and Canada. “I am extremely excited to have joined...

Indoor Golf Experience Arriving At MSP

Indoor Golf Experience Arriving At MSP

Travelers at Minneapolis-St. Paul International (MSP) soon will be able to tee off before takeoff. The PGA of America and Wexford Golf, a Twin Cities golf development firm, have collaborated to debut PGA MSP Airport, an interactive golf concept. Thought to be the...

P.F. Chang’s Opens At DTW

P.F. Chang’s Opens At DTW

P.F. Chang’s, which offers fresh, made-to-order Asian fare, opens its doors this week at Detroit Metropolitan Wayne County (DTW). The restaurant was awarded in March 2014 to HBF APU JV LLC, a joint venture between Hojeij Branded Foods and its local Detroit-based...

Sixt Rental Car Debuts At DFW

Sixt Rental Car Debuts At DFW

Sixt SE and is U.S. operating Unit, Sixt rent a car USA, have opened a new branch inside the DFW Airport Rental Car Center. The new branch at Dallas/Fort Worth International (DFW) is the company’s second in Texas, preceded by a franchised branch in Austin. “We are...

Art Exhibition At MIA Showcases Works By The Mentally Ill

Art Exhibition At MIA Showcases Works By The Mentally Ill

The latest art installation at Miami International (MIA) features works by artists from the National Art Exhibitions of the Mentally Ill, a Miami-based organization dedicated to discovering, studying, promoting, exhibiting and preserving the art of those struggling...

Denver International Celebrates 20 Years

Denver International Celebrates 20 Years

The opening of the Westin Denver International Airport hotel and several new concessions outlets, and the addition of an outdoor plaza for arts and entertainment are just a few ways Denver International (DEN) is celebrating its 20th year in business. It was Feb. 28,...

Charleston International Pumps More Than $1 Billion Into Local Economy

Charleston International Pumps More Than $1 Billion Into Local Economy

The region surrounding Charleston International (CHS) benefits to the tune of more than $1 billion, according to a new study by the Charleston Metro Chamber of Commerce. An ongoing airport renovation and expansion project also have created 1,400 local jobs and added...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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