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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

Airmall Participating In Random Acts Of Kindness Week

Airmall Participating In Random Acts Of Kindness Week

Employees of Airmall USA at all four of its airport locations will be spending this week offering travelers unexpected surprises aimed at brightening their days. The company is taking part in International Random Acts of Kindness Week, which is hosted by the...

Hartsfield-Jackson Stakes Claim To Busiest Airport Title for 2014

Hartsfield-Jackson Stakes Claim To Busiest Airport Title for 2014

Mayor Kasim Reed announced this week that Hartsfield-Jackson Atlanta International (ATL) has retained its claim to being the World’s Busiest Airport for 2014. For the 17th consecutive year, ATL has had the most passengers. The airport reached 96.1 million in 2014, up...

HMSHost Launches Recipe Contest

HMSHost Launches Recipe Contest

HMSHost Corp. has launched a recipe contest open to employees and travelers at Chicago O’Hare International (ORD). The Channel Your Inner Chef contest allows contestants to shoot a five-minute video of themselves preparing their favorite original recipe while showing...

Calgary International Named One Of Alberta’s Top Employers

Calgary International Named One Of Alberta’s Top Employers

The Calgary Airport Authority has for the sixth time been named one of Alberta, Canada’s top employers as part of a competition managed by Mediacorp Canada Inc. This means the organization, which oversees Calgary International (YYC), cultivates a dynamic and rewarding...

The Parking Spot Establishes Roots In Baltimore

The Parking Spot Establishes Roots In Baltimore

The Parking Spot has established operations near Baltimore/Washington International Thurgood Marshall (BWI). The near-airport parking company has 34 facilities at 21 airports across the country, including some of the largest in the eastern U.S., such as Philadelphia...

Friendly’s Ice Cream Slated For Boston Logan

Friendly’s Ice Cream Slated For Boston Logan

Boston Food Concepts will manage a Friendly’s Ice Cream concept slated to open this spring at Boston Logan International (BOS). The eatery will be across from Gate 19 in Terminal A, which is operated by Westfield. Boston Food Concepts operates more than 50 full- and...

MIA Adds Local Cigar Vendor To Retail Lineup

MIA Adds Local Cigar Vendor To Retail Lineup

Cuban Crafters, a local boutique cigar vendor, has opened its first airport location at Miami International (MIA). The shop is in the new North Terminal Marketplace. “Cuban Crafters is the latest example of our ongoing efforts to diversify our concession offerings and...

Denver International Adding Parking Spaces

Denver International Adding Parking Spaces

Denver International (DEN) has plans to build a four-story parking structure that will add 1,795 public spaces on the east side of its Jeppesen Terminal. Construction of the $46 million facility is scheduled to begin this month and take two years to compete. Swinerton...

Gerald R. Ford International Unveils Expanded Concourse B

Gerald R. Ford International Unveils Expanded Concourse B

Airport officials and several special guests were on hand as Gerald R. Ford International (GRR) opened its expanded and renovated Concourse B this week. Concourse B received two new airline gates and passenger hold rooms, restrooms, the MI Tap Room Restaurant &...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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