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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

Hudson Donates To School Charities

Hudson Donates To School Charities

Hudson Group presented a check for $300,000 to Communities in Schools last week during the company’s Management Seminar and Vendor Show in Las Vegas. Hudson stores in airports and bus and rail terminals collect money throughout the year in countertop boxes encouraging...

LAX Midfield Satellite Concourse Design Contract Awarded To Turner PCL

LAX Midfield Satellite Concourse Design Contract Awarded To Turner PCL

The Los Angeles Board of Airport Commissioners moved forward on the modernization of Los Angeles International (LAX) late last week when it awarded a $961.3 million contract to Turner PCL, a joint venture, to design and build its Midfield Satellite Concourse North...

GRR Showcases New Logo, Brand Promise

GRR Showcases New Logo, Brand Promise

Gerald R. Ford International (GRR) is undergoing a rebranding. The airport has a new logo and brand promise, which includes an airportwide belief that no matter where you are going, “Getting there is better here.” The new logo brings to mind an airfoil, or the...

SFO Unveils 5 Finalists In App Development Competition

SFO Unveils 5 Finalists In App Development Competition

San Francisco International (SFO) is looking for a developer for its app, and the pool has been narrowed down to five. The competition, called Wearable World Invents: The Connected Airport hackathon series, began last month. The five finalists will test their...

RDU Terminal Receives LEED Certification

RDU Terminal Receives LEED Certification

Raleigh-Durham International (RDU) has received Leadership in Energy and Environmental Design certification for its Terminal 1 project from the U.S. Green Building Council. The program honors entities that build projects that are designed, constructed, maintained and...

CNN Airport Adds SAN, Renews 22 Deals

CNN Airport Adds SAN, Renews 22 Deals

CNN Airport Network, which provides news and entertainment programming for airports, has added San Diego International (SAN) to its roster. The company also has renewed contracts this year with 22 other airports. “We’re thrilled to begin service in San Diego and are...

New Food, Retail Come To PHL

New Food, Retail Come To PHL

Several new food and retail merchants have opened recently at Philadelphia International (PHL). New additions to the Philadelphia Marketplace Food & Shops program operated by MarketPlace Philadelphia Management include: • Lick, a candy store on the D/E Connector •...

LAX To Spend $4 Billion On Train System

LAX To Spend $4 Billion On Train System

The Los Angeles Board of Airport Commissioners this week approved moving forward with a $4 billion transformation of the ground transportation program at Los Angeles International (LAX) by adding an automated train system. The future Landside Access Modernization...

AUS Selects Gensler To Design Airport Expansion

AUS Selects Gensler To Design Airport Expansion

The city of Austin has selected global design firm Gensler to be the designer and architect on the east terminal gate expansion at Austin-Bergstrom International (AUS). The terminal work will add approximately 70,000 square feet, a 23 percent increase, in size and...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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