Latest News
AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
LAS Rolls Out First Electric Buses
The Clark County Department of Aviation (DOA) unveiled the first zero emissions battery electric buses in its fleet serving customers traveling between Harry Reid International Airport’s (LAS) terminal buildings and the Airport Consolidated Rent-A-Car Center. A total...
Santamouris Named CFO At SDF
The Louisville Regional Airport Authority has named Beverly Santamouris as its new chief financial officer. responsible for the financial development and management of the Authority’s operating budget, as well as the financial and administrative functions of...
WH Smith-NA Opens EWR Terminal A Stores
WH Smith North America (WHSNA), incorporating Marshall Retail Group and InMotion, has opened six new concepts at Newark Liberty International Airport (EWR) Terminal A, including the company’s first ever sports-themed store, Play the Field. The six new stores include a...
The Grove Opens PHX Food Hall
The Grove, Inc. (TGI) has opened The Crystals @ Sky Harbor at Phoenix Sky Harbor International Airport (PHX), providing Terminal 4 travelers with a new food hall featuring Pedal Haus Brewery, eegee’s, Bobby’s Burgers by Bobby Flay, and Berry Divine Acai Bowls. The...
EWR Terminal A Achieves LEED Gold
Newark Liberty International Airport’s Terminal A has been awarded LEED Gold certification by the U.S. Green Building Council (USGBC) for Leadership in Energy and Environmental Design (LEED). The USGBC’s LEED certification recognizes buildings, homes, and...
MSP Launches Modernization Program
The Metropolitan Airports Commission (MAC) and Delta Air Lines have launched a $242 million Airport Modernization Program at Minneapolis-St. Paul International Airport’s (MSP) Terminal 1 that provide a modern design across six of the terminal’s seven concourses (A, B,...
PDX Formalizes GoodMaps Program
Following a successful pilot program, Portland International Airport (PDX) has expanded its partnership with GoodMaps to help travelers with different needs safely and confidently navigate PDX. GoodMaps provides people who are blind and low vision, deaf and hard of...
ONT Launches Simplified CBP Technology
Ontario International Airport (ONT) has launched the Simplified Arrival process for international travelers to the U.S., operated by the U.S. Customs and Border Patrol (CBP), which used facial biometrics to automate the document checking process. CBP Facial...
XWELL ExpandsAirport CDC Testing
XWELL and Ginkgo Bioworks are expanding their work with the U.S. Centers for Disease Control and Prevention's (CDC's) traveler-based genomic surveillance program to test for more than 30 priority pathogens, in addition to SARS-CoV-2. TGS is a flexible, multimodal...
Delaware North Opens Bonefish Grill at FLL
Delaware North has opened the casual-dining seafood restaurant Bonefish Grill at Broward County’s Fort Lauderdale-Hollywood International Airport (FLL). The 4,500 square-foot, 115-seat restaurant, located post-security in Terminal 3 along the connector walkway between...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
VIDEO
PODCASTS
Subscribe!
Airport Experience® News offers comprehensive memberships, allowing you to personalize your level of engagement and support with AX’s growing network of news, content and events with ease. Memberships offer the flexibility to explore the resources that matter to your business the most, all rolled into just one convenient purchase each year. Join the AX community today!