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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

LAS Rolls Out First Electric Buses

LAS Rolls Out First Electric Buses

The Clark County Department of Aviation (DOA) unveiled the first zero emissions battery electric buses in its fleet serving customers traveling between Harry Reid International Airport’s (LAS) terminal buildings and the Airport Consolidated Rent-A-Car Center. A total...

Santamouris Named CFO At SDF

Santamouris Named CFO At SDF

The Louisville Regional Airport Authority has named Beverly Santamouris as its new chief financial officer. responsible for the financial development and management of the Authority’s operating budget, as well as the financial and administrative functions of...

WH Smith-NA Opens EWR Terminal A Stores

WH Smith-NA Opens EWR Terminal A Stores

WH Smith North America (WHSNA), incorporating Marshall Retail Group and InMotion, has opened six new concepts at Newark Liberty International Airport (EWR) Terminal A, including the company’s first ever sports-themed store, Play the Field. The six new stores include a...

The Grove Opens PHX Food Hall

The Grove Opens PHX Food Hall

The Grove, Inc. (TGI) has opened The Crystals @ Sky Harbor at Phoenix Sky Harbor International Airport (PHX), providing Terminal 4 travelers with a new food hall featuring Pedal Haus Brewery, eegee’s, Bobby’s Burgers by Bobby Flay, and Berry Divine Acai Bowls. The...

EWR Terminal A Achieves LEED Gold

EWR Terminal A Achieves LEED Gold

Newark Liberty International Airport’s Terminal A has been awarded LEED Gold certification by the U.S. Green Building Council (USGBC) for Leadership in Energy and Environmental Design (LEED). The USGBC’s LEED certification recognizes buildings, homes, and...

MSP Launches Modernization Program

MSP Launches Modernization Program

The Metropolitan Airports Commission (MAC) and Delta Air Lines have launched a $242 million Airport Modernization Program at Minneapolis-St. Paul International Airport’s (MSP) Terminal 1 that provide a modern design across six of the terminal’s seven concourses (A, B,...

PDX Formalizes GoodMaps Program

PDX Formalizes GoodMaps Program

Following a successful pilot program, Portland International Airport (PDX) has expanded its partnership with GoodMaps to help travelers with different needs safely and confidently navigate PDX. GoodMaps provides people who are blind and low vision, deaf and hard of...

ONT Launches Simplified CBP Technology

ONT Launches Simplified CBP Technology

Ontario International Airport (ONT) has launched the Simplified Arrival process for international travelers to the U.S., operated by the U.S. Customs and Border Patrol (CBP), which used facial biometrics to automate the document checking process. CBP Facial...

XWELL ExpandsAirport CDC Testing

XWELL ExpandsAirport CDC Testing

XWELL and Ginkgo Bioworks are expanding their work with the U.S. Centers for Disease Control and Prevention's (CDC's) traveler-based genomic surveillance program to test for more than 30 priority pathogens, in addition to SARS-CoV-2. TGS is a flexible, multimodal...

Delaware North Opens Bonefish Grill at FLL

Delaware North Opens Bonefish Grill at FLL

Delaware North has opened the casual-dining seafood restaurant Bonefish Grill at Broward County’s Fort Lauderdale-Hollywood International Airport (FLL). The 4,500 square-foot, 115-seat restaurant, located post-security in Terminal 3 along the connector walkway between...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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