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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

Waterman Named To PANYNJ Commercial Role

Waterman Named To PANYNJ Commercial Role

The Port Authority of New York/New Jersey has named Rebecca Waterman as its new deputy aviation commercial officer, tasked with assisting the aviation commercial management unit in managing the Port Authority’s airport commercial portfolio. Waterman will collaborate...

AAAE Report Touts Potential for SAF

AAAE Report Touts Potential for SAF

The American Association of Airport Executives (AAAE) and its Airport Consortium on Transformation (ACT) program has released an updated report on the opportunities and challenges U.S. airports face in adopting sustainable aviation fuel (SAF). The report noted that...

Plaza Premium Opens Lounge At DEN

Plaza Premium Opens Lounge At DEN

Plaza Premium Group has opened the Plaza Premium Lounge in partnership with Capital One at Denver International Airport (DEN). Located on Concourse A, near gate A34, the lounge offers a comfortable place to relax before a flight and features amenities such as...

TUL Adds Aira Visual Interpreting Service

TUL Adds Aira Visual Interpreting Service

Tulsa International Airport (TUL) is providing access to the Aira app, which is a visual interpreting service to help blind or low-vision users navigate their environments and answer their questions. Aira connects blind and low vision individuals with certified Visual...

WH Smith NA Opens New PHX Stores

WH Smith NA Opens New PHX Stores

WH Smith North America has opened Uptown Phoenix and a neighboring InMotion store inside the Terminal 4, S1 Concourse at Phoenix Sky Harbor International Airport (PHX). Uptown Phoenix offers traveler conveniences as well as well-known brands like Herschel, Hugo Boss,...

Two SEA Concessions Achieve LEED Certification

Two SEA Concessions Achieve LEED Certification

Two concessions at Seattle-Tacoma International Airport (SEA) - Salty’s at the SEA, a local favorite, and BrewTop Social, a Concessions International LLC proprietary brand - have achieved the United States Green Building Council’s Leadership in Energy and...

WH Smith NA Names Van Snik To Divisional SVP Role

WH Smith NA Names Van Snik To Divisional SVP Role

WH Smith North America (WHSNA), incorporating Marshall Retail Group and InMotion, has appointed Robert van Snik as divisional senior vice president of business development. Van Snik is a seasoned executive with more than 25 years of U.S. airport concessions...

Paradies Lagardère Closes Tastes On The Fly Acquisition

Paradies Lagardère Closes Tastes On The Fly Acquisition

Paradies Lagardère parent company Lagardère Travel Retail has closed the acquisition of airport restaurateur Tastes on the Fly. The acquisition aligns with the organization’s ambition to further strengthen its position as a leader of food and beverage operations in...

MIA to Renovate Restrooms Airport Wide

MIA to Renovate Restrooms Airport Wide

Miami International Airport’s (MIA) will renovate all of its 207 public restrooms by 2030 thanks to a new re-design contract approved by the Miami-Dade County Board of County Commissioners. More than 30 restrooms have already been modernized in concourses D, H, and J,...

Servy, Airport Dimensions To Expand LAX Digital Marketplace

Servy, Airport Dimensions To Expand LAX Digital Marketplace

Servy, the self-service platform for hospitality, and Airport Dimensions’ revenue growth and customer engagement platform, Connecta, have partnered with Unibail-Rodamco-Westfield (URW) Airports and Los Angeles World Airports (LAWA) on a technology advancement designed...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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