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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.Â
Waterman Named To PANYNJ Commercial Role
The Port Authority of New York/New Jersey has named Rebecca Waterman as its new deputy aviation commercial officer, tasked with assisting the aviation commercial management unit in managing the Port Authority’s airport commercial portfolio. Waterman will collaborate...
AAAE Report Touts Potential for SAF
The American Association of Airport Executives (AAAE) and its Airport Consortium on Transformation (ACT) program has released an updated report on the opportunities and challenges U.S. airports face in adopting sustainable aviation fuel (SAF). The report noted that...
Plaza Premium Opens Lounge At DEN
Plaza Premium Group has opened the Plaza Premium Lounge in partnership with Capital One at Denver International Airport (DEN). Located on Concourse A, near gate A34, the lounge offers a comfortable place to relax before a flight and features amenities such as...
TUL Adds Aira Visual Interpreting Service
Tulsa International Airport (TUL) is providing access to the Aira app, which is a visual interpreting service to help blind or low-vision users navigate their environments and answer their questions. Aira connects blind and low vision individuals with certified Visual...
WH Smith NA Opens New PHX Stores
WH Smith North America has opened Uptown Phoenix and a neighboring InMotion store inside the Terminal 4, S1 Concourse at Phoenix Sky Harbor International Airport (PHX). Uptown Phoenix offers traveler conveniences as well as well-known brands like Herschel, Hugo Boss,...
Two SEA Concessions Achieve LEED Certification
Two concessions at Seattle-Tacoma International Airport (SEA) - Salty’s at the SEA, a local favorite, and BrewTop Social, a Concessions International LLC proprietary brand - have achieved the United States Green Building Council’s Leadership in Energy and...
WH Smith NA Names Van Snik To Divisional SVP Role
WH Smith North America (WHSNA), incorporating Marshall Retail Group and InMotion, has appointed Robert van Snik as divisional senior vice president of business development. Van Snik is a seasoned executive with more than 25 years of U.S. airport concessions...
Paradies Lagardère Closes Tastes On The Fly Acquisition
Paradies Lagardère parent company Lagardère Travel Retail has closed the acquisition of airport restaurateur Tastes on the Fly. The acquisition aligns with the organization’s ambition to further strengthen its position as a leader of food and beverage operations in...
MIA to Renovate Restrooms Airport Wide
Miami International Airport’s (MIA) will renovate all of its 207 public restrooms by 2030 thanks to a new re-design contract approved by the Miami-Dade County Board of County Commissioners. More than 30 restrooms have already been modernized in concourses D, H, and J,...
Servy, Airport Dimensions To Expand LAX Digital Marketplace
Servy, the self-service platform for hospitality, and Airport Dimensions’ revenue growth and customer engagement platform, Connecta, have partnered with Unibail-Rodamco-Westfield (URW) Airports and Los Angeles World Airports (LAWA) on a technology advancement designed...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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