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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

Hudson Wins FAT Extension, Will Revamp Stores

Hudson Wins FAT Extension, Will Revamp Stores

Hudson said it will open three reimagined travel convenience stores at Fresno Yosemite International Airport (FAT) in 2024 and 2025 under a newly awarded 15-year contract. Hudson plans to convert and expand its existing retail spaces into three completely new stores,...

Nexstar, ReachTV, Partner On New Programming

Nexstar, ReachTV, Partner On New Programming

Nexstar Media Group, Inc. and ReachTV have partnered to extend the distribution of NewsNation cable news network, and the sports programming of the CW Network, including ACC College Football and Basketball and LIV Golf.  Financial terms of the agreement were not...

LAX Adds Altitude App to Help Airport Workers

LAX Adds Altitude App to Help Airport Workers

Los Angeles World Airports (LAWA) and experience innovation consultancy Designit have launch a proprietary digital airport worker experience solution, called Altitude at Los Angeles International Airport (LAX), to providing better tools, services and information that...

YHZ Awarded ACI Level 3 Carbon Accreditation

YHZ Awarded ACI Level 3 Carbon Accreditation

Halifax Stanfield International Airport (YHZ) has earned Level 3 – Optimization accreditation from the Airports Council International (ACI) Airport Carbon Accreditation program. Achieving Level 3 – Optimization accreditation is a significant milestone for Halifax...

SDF Geothermal Project Goes Live

SDF Geothermal Project Goes Live

The Louisville Muhammad Ali International Airport (SDF) said that the largest geothermal wellfield of any U.S. airport is now live and providing green energy to the airport’s Jerry E. Abramson Terminal. This project, done with consulting engineering firm CMTA, is...

Whitaker Confirmed As FAA Chief

Whitaker Confirmed As FAA Chief

The U.S. Senate confirmed Michael Whitaker to lead the Federal Aviation Administration. Confirmed in a vote of 98 to 0, Whitaker will fill the post that has been vacant for more than 18 months. Whitaker is a former Obama administration official. He will fill the seat...

CLT Opens Terminal Lobby Expansion

CLT Opens Terminal Lobby Expansion

Charlotte Douglas International Airport (CLT) unveiled the crown jewel of its 90,000 square feet Terminal Lobby Expansion’s east side by unveiling the new home for the bronze statue of Queen Charlotte. The 3,000-pound, 15-foot-tall bronze sculpture will be the first...

Haas Joins Commercial Team At LAS

Haas Joins Commercial Team At LAS

The Clark County Department of Aviation has named Tony Haas as commercial business and development manager, responsible for managing  the concessions program for Harry Reid International Airport (LAS). Haas will oversee retail, food and beverage, advertising, gaming,...

BRO Names Assistant Airport Director

BRO Names Assistant Airport Director

The City of Brownsville has named Christopher Hopkins as its new assistant director of airport for Brownsville South Padre Island International Airport (BRO), responsible for airside, landside, security, ground transportation and terminal operations for the airport....

WH Smith NA Opens Retail At BNA

WH Smith NA Opens Retail At BNA

WH Smith North America (WHSNA) has opened four new retail locations at Nashville International Airport (BNA), including Whiskey Trailhead, Natalie’s Candy Jar, Musicians Hall of Fame and Country Music Hall of Fame and Museum. Whiskey Trailhead is a unique concept that...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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