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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

Zona Cocina Mexican Restaurant Arrives At BWI

Zona Cocina Mexican Restaurant Arrives At BWI

The flavors of Mexico have made their way to the Airmall at Baltimore/Washington International Thurgood Marshall (BWI) with the opening of Zona Cocina. “The best thing about the people at Zona Cocina is that they love food,” says Brett Kelly, vice president of AIRMALL...

MIA Introduces Four Executives

MIA Introduces Four Executives

Miami-Dade Aviation Department has filled four posts on its leadership team with both internal candidates and those sought from related industries. Longtime authority executive Gregory Owens was promoted in March to assistant director for business retention and...

HMSHost Plants Trees To Honor Fans, Followers

HMSHost Plants Trees To Honor Fans, Followers

HMSHost Corp. celebrated Earth Day by planting 10,000 trees as a way of showing appreciation for those people who follow the company on Twitter or like it on Facebook. The company partnered with American Forests, a national non-profit organization, to plant the trees....

Vino Volo Opens 2 Locations

Vino Volo Opens 2 Locations

Vino Volo has opened locations in two airports, Jacksonville International (JAX) and Austin-Bergstrom International (AUS). The JAX location is the company’s first in Florida. It’s located near Gate C1 and includes a food menu featuring small plates, such as salmon...

Allegheny County Airport Authority Shakes Up Staff Again

Allegheny County Airport Authority Shakes Up Staff Again

Several staffing changes were announced this week within the Allegheny County Airport Authority, which operates Pittsburgh International (PIT) and Allegheny County (AGC), in a further shakeup of the airport’s executive team. Paul Hoback was named vice president of...

ATL Offers $2 Million Incentive Program

ATL Offers $2 Million Incentive Program

Hartsfield-Jackson Atlanta International (ATL) received approval from the Atlanta City Council to allocate up to $2 million annually toward the establishment of an air service incentive program. “With this new incentive program, Hartsfield-Jackson will be better...

Famous Famiglia Opens 3rd Location in ATL

Famous Famiglia Opens 3rd Location in ATL

White Plains, N.Y.-based Famous Famiglia has opened its third location in Hartsfield-Jackson Atlanta International (ATL). “We congratulate Mr. Mack Wilbourn of Mack II Inc. and his team for the grand opening of their Famous Famiglia at Atlanta International Airport’s...

Paradies Welcomes Two Executives

Paradies Welcomes Two Executives

Nikki Harland has been named vice president of human resources and Jeff Flowers has been tapped as regional vice president. Harland will provide direction on everything related to talent management, team engagement, organizational effectiveness and learning and...

MIA Adds Mermaid Exhibit

MIA Adds Mermaid Exhibit

Passengers traveling from Concourses D and E at Miami International (MIA) can enjoy the airport’s latest art exhibition, “La Sirena: A Call for Transformation,” a look into the world of mermaids. The exhibit is located in the Central Terminal Gallery, just past...

Johnny Rockets Opens At SYR

Johnny Rockets Opens At SYR

Johnny Rockets has opened a restaurant at Syracuse International (SYR) as part of the airport’s $63 million expansion. “To meet the consumer demand, we have revitalized our designs and added new prototypes to fit different footprints,” says James Walker, chief...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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