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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

ICF International Taps Saxena To Be Vice President Of ICF SH&E

ICF International Taps Saxena To Be Vice President Of ICF SH&E

ICF International has hired Vivek Saxena as vice president for ICF SH&E, which provides professional services in the aviation and aerospace fields. Saxena has more than 20 years of experience in aerospace manufacturing operations, supply chain management and...

Skytrax Lauds YVR As No. 1 North American Airport

Skytrax Lauds YVR As No. 1 North American Airport

For the fifth consecutive year, Vancouver International (YVR) has been named the No. 1 airport in North America by Skytrax World Airports Awards. The awards are voted on by customers in an annual global airport customer satisfaction survey. The survey and awards...

Revamped Miller Brewhouse Back On Tap At MKE

Revamped Miller Brewhouse Back On Tap At MKE

Miller Brewhouse has reopened at General Mitchell International, and it has been completely revamped. The newly opened restaurant, operated by HMSHost Corp., incorporates MillerCoors brewing heritage into its design. “Milwaukee is a crucial part of American brewing...

HMSHost Sustainability Program Finalist For NRA Award

HMSHost Sustainability Program Finalist For NRA Award

HMSHost Corp. has been selected as a finalist in the National Restaurant Association’s 2014 Operator Innovations Awards’ Sustainability category for its “startsomewhere” program. Through startsomewhere, HMSHost aims to ensure that sustainable practices are part of...

GRR Hosts Movie Shoot

GRR Hosts Movie Shoot

Gerald R. Ford International (GRR) in Grand Rapids, Mich., hosted hundreds of extra visitors during a week in mid-March during the filming of James Ponsoldt movie “The End of the Tour.” More than 100 people worked more than 14 hours, filming in several locations...

DTW Hosts Event For Children With Autism

DTW Hosts Event For Children With Autism

Detroit Metropolitan Wayne County (DTW) officials hosted 29 children, 19 of whom have autism, and their families Saturday morning so they could experience everything that goes into air travel. DTW and the Autism Alliance of Michigan teamed up to host the event, which...

Tory Burch Opens Store in GUM

Tory Burch Opens Store in GUM

Tory Burch and Lotte Duty Free announced the opening of a new boutique store at Antonio B. Won Pat International (GUM) in Guam. The new location complements the Troy Burch brand’s existing presence at GUM’s DFS Galleria – Tumon Bay. Launched in 2004, Tory Burch is an...

TPA Welcome Sign Unveiled

TPA Welcome Sign Unveiled

Foresight Construction Group officials were on hand as the welcome sign the company designed for Tampa International (TPA) was lit for the first time. TPA officials hired the minority-owned disadvantaged business enterprise last September to build the sign, which...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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