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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here. 

Metalsmiths Sterling Makes U.S. Airport Debut At Airmall At PIT

Metalsmiths Sterling Makes U.S. Airport Debut At Airmall At PIT

Metalsmiths Sterling has brought its U.K.- inspired sterling silver jewelry to the Airmall at Pittsburgh International (PIT) -- its first location in the United States. The 634-square-foot store, in the Center Core in the A to B connector, offers rings, earrings,...

LS Travel Retail Enters DEN With Steve’s Snappin’ Dogs

LS Travel Retail Enters DEN With Steve’s Snappin’ Dogs

LS Travel Retail North America has opened its first location at Denver International (DEN): Steve’s Snappin’ Dogs. The local concept has been catering to Denver residents and visitors for eight years in the Bluebird District. LS Travel Retail opened the DEN location...

OHM Concessions Group To Rebrand 3 Restaurants At IND

OHM Concessions Group To Rebrand 3 Restaurants At IND

Outstanding Hospitality Management Concessions Group will assume the leases and rebrand three restaurant locations at Indianapolis International (IND) that had previously been operated by Areas USA, according to Indianapolis Airport Authority documents. OHM will bring...

ACI-NA, CAC Support Trusted Traveler

ACI-NA, CAC Support Trusted Traveler

Airports Council International-North America and the Canadian Airports Council jointly welcomed news that the United States, Canada and Mexico would work together to develop a North America-wide trusted traveler program. The organizations released a statement saying...

MEM Plans Renovation, Consolidation

MEM Plans Renovation, Consolidation

Memphis International (MEM) will modernize its B Concourse, setting the stage for the consolidation of operations into that building. The multi-year plan includes consolidating airline operations, food and beverage, and retail concessions in the B Concourse and also...

OTG Opens Voyage At LGA

OTG Opens Voyage At LGA

A cafe called Voyage is now serving French fare at LaGuardia (LGA). The eatery, operated by OTG Management, offers breakfast and all-day menu items that include baked goods and sandwiches showcased in glass displays. Televisions and iPads offer other entertainment...

Students Paint Windows At PHL

Students Paint Windows At PHL

Thirty fifth-grade students in John Mitch’s art class at Tinicum School in Tinicum Township, Pa., created a mural that decorates large windows near the security checkpoint in Terminal D at Philadelphia International (PHL). The students created the mural out of...

Play Areas Unveiled At MKE

Play Areas Unveiled At MKE

Colorful padded flooring; small slides, tunnels and airplanes; interactive games and other equipment have been opened at General Mitchell International (MKE), where play areas on three concourses were upgraded. The Concourse D Children’s Play Area features “watch...

HMSHost, Darden Partner On LongHorn Steakhouse At ATL

HMSHost, Darden Partner On LongHorn Steakhouse At ATL

HMSHost Corp. and Darden Restaurants have partnered to bring LongHorn Steakhouse to Hartsfield-Jackson Atlanta International (ATL). The restaurant opened in early February in Concourse C. LongHorn is an Atlanta brand. It will serve traveling guests steaks that are...

Areas USA Announces Atlanta Openings

Areas USA Announces Atlanta Openings

Areas USA has opened a selection of new concessions outlets at Hartsfield-Jackson Atlanta International (ATL). The company’s five new locations include Swarovski, Orange Optix, Diverse News & Gifts, ALL ATL and ATL Market. The Orange Optix store is the result of a...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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