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MWAA Announces Departure of COO, Vice President

MWAA Announces Departure of COO, Vice President

Metropolitan Washington Airports Authority (MWAA) has announced the departure of its vice president and chief operating officer, Margaret E. McKeough. McKeough has spent 20 years with the MWAA, most recently in management and oversight of Reagan National (DCA) and Dulles International (IAD) airports. McKeough is also in charge of managing…

MarketPlace Development Appoints New VP

MarketPlace Development Appoints New VP

MarketPlace Development has appointed Kathleen Verret, a 20-year veteran of the airport industry, as vice president, Washington region, for Ronald Reagan National Airport (DCA) and Dulles International Airport (IAD). She will direct concessions planning strategies and programs for MarketPlace Development within those airports and in partnership with the Metropolitan Washington…

Biometric Boarding Options Now Available at DCA

Biometric Boarding Options Now Available at DCA

The Metropolitan Washington Airports Authority (MWAA) and major air carrier JetBlue launched a one-step biometric boarding process at Reagan National Airport (DCA) using its newly developed veriScan TM system. The system was designed and launched by the MWAA’s Office of Technology in response to a congressional mandate for U.S. Customs…

New Concourse Construction Begins At DCA

New Concourse Construction Begins At DCA

Construction on a new concourse at Ronald Reagan Washington National Airport (DCA) has begun, led by Turner Construction Company. The project is part of the airport’s ongoing Terminal B/C Redevelopment Plan, “Project Journey,” a $374 million project aimed at enhancing the comfort and convenience of the passenger experience at the…

Three Questions: Lise D’Andrea, President And CEO Of CSE

Three Questions: Lise D’Andrea, President And CEO Of CSE

…(DCA). This year marks the 25th anniversary of CSE’s founding. ARN’ Rebecca Renner spoke with D’Andrea about changes underway in customer service strategies. Renner: Y ou’ve been involved in devising customer service strategies for concessionaires and airports for many years. How have your strategies evolved? D’Andrea: We started out in…