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AX Awards Nominations Now Open!
AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here.
Concessions International Brings Digital Technology To ATL Eateries
Samuel Adams Atlanta and Dos Equis Explorer Lounge, two bars opened recently at Hartsfield-Jackson International, will have iPad-enabled ordering – the first time such technology has been utilized at the airport. The bars, which will be operated by Concessions...
Plaza Premium Lounge Upgrades Facilities At YVR
Guests who purchase access to Plaza Premium Lounge’s facilities at Vancouver International (YVR) can expect a whole new look. The company revamped its lounge in the international departures terminal to add several amenities and a new, modern-lounge environment. Among...
STL Honors Ambassador Of The Year
Lambert-St. Louis International (STL) recognized Keith Burleson, a customer service representative with Air Serv, as the Ambassador of the Year at its Catch Us Giving annual awards reception. Air Serv is a vendor that provides services to Southwest Airlines in...
FAT Earns Accolades For Marketing Campaign
Fresno Yosemite International (FAT) was one of four organizations recognized recently by Visit California for Best Regional Collaborative Marketing Campaign. Majestic Mountain Loop, a partnership between the Visalia Convention and Visitors Bureau, the Yosemite Sierra...
IND Temporary Art Program Exhibits Arrive
A new set of temporary exhibits has landed at Indianapolis International (IND). The airport’s program focuses on new works from artists with ties to the local community. One of the displays is by Paul Siebenthal, who creates objects and imagery that revise history,...
OTG Makes Fast Company List
OTG Management was named to Fast Company magazine’s annual World’s 50 Most Innovative Companies list. Fast Company recognized the concessions company for its mix of dining, design and technology and their uses in providing travelers across North America with...
Wine, Pizza Arrive At Port Columbus
Diners at Port Columbus International’s (CMH) Concourse A can now enjoy pizza from a local favorite or wines from around the globe. As part of the airport’s recent upgrades, CMH added a Vino Volo and a Donatos Pizza to its concessions mix. “In conjunction with our $80...
Expedited Screening Program Opens In Milwaukee
The Transportation Security Administration has opened an enrollment center for its TSA PreCheck program at General Mitchell International (MKE). The expedited screening program is part of the agency’s risk-based, intelligence-driven approach to aviation security....
Airmall At PIT Adds Fashion Jewelry Store
Erwin Pearl, which sells jewelry to travelers, has opened a 500-square-foot store in the Center Core at Pittsburgh International (PIT). “We’re pleased to offer travelers a unique selection of high-quality, fashionable jewelry,” says Jay Kruisselbrink, vice president...
PHX Bond Rating Remains Among Nation’s Highest
Standard and Poor’s Ratings Service affirmed its AA- rating on senior-lien revenue bonds and it’s A+ mark on junior-lien revenue bonds at Phoenix Sky Harbor International (PHX). S&P’s report cited a strong collection of origination and destination markets, an...
MAGAZINE
In This Issue
Tech Helps Personalize The Traveler Journey
2024 Customer Service Issue
Airport Programs Build Customer Loyalty
2024 Customer Service Issue
Concessions Give Back With Charitable Focus
2024 Customer Service Issue
Robotic Coffee Options Fill Gap
2024 Customer Service Issue
JFK Millennium Partners’ Vision For JFK T6
2024 Customer Service Issue
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