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DFW Breaks Ground On New Terminal

Airport officials and project partners gathered to celebrate the official groundbreaking of Dallas Fort Worth International Airport (DFW)’s Terminal F project. The new terminal — the airport’s sixth and first new terminal since 2005 — is scheduled to open in 2027 and...

Piccolo To Retire From SRQ

Fredrick (Rick) Piccolo, president and CEO of Sarasota Bradenton International Airport (SRQ), will retire on June 30, 2025, and will continue to serve in an advisory role after that date for a further six months, the airport announced.  Piccolo has been leading SRQ...

Krauter Appointed Incoming CEO Of CVG

Lawrence J. Krauter, has been named incoming CEO of Cincinnati/Northern Kentucky International Airport (CVG), the airport board announced. He will succeed Candace McGraw, who is retiring after serving 15 years with the airport. Krauter will start at CVG effective...

Michael Stephens Named TPA CEO

The Hillsborough County Aviation Authority (HCAA) board of directors has voted to appoint Tampa International Airport (TPA) executive vice president and general counsel Michael Stephens as its next CEO, following current CEO Joe Lopano’s retirement. Stephens, who has...

DSM Appoints Mulcahy As Executive Director

The Des Moines Airport Authority Board of Directors has voted to appoint Brian Mulcahy as the next executive director of the Authority, overseeing Des Moines International Airport (DSM). Mulcahy, who joined the Authority in 2011 and currently serves as assistant...

AX Awards Nominations Now Open!

AXN is seeking nominations for its 2025 Airport Experience Awards. We’re looking for the most exciting and innovative concepts, the best operators and the most effective airport concessions teams. Check out the full list of awards categories and reviews the rules and instructions here. Remember, nominations are open to subscribers only, so if you haven’t yet subscribed, please do so here

Concessions International Brings Digital Technology To ATL Eateries

Concessions International Brings Digital Technology To ATL Eateries

Samuel Adams Atlanta and Dos Equis Explorer Lounge, two bars opened recently at Hartsfield-Jackson International, will have iPad-enabled ordering – the first time such technology has been utilized at the airport. The bars, which will be operated by Concessions...

Plaza Premium Lounge Upgrades Facilities At YVR

Plaza Premium Lounge Upgrades Facilities At YVR

Guests who purchase access to Plaza Premium Lounge’s facilities at Vancouver International (YVR) can expect a whole new look. The company revamped its lounge in the international departures terminal to add several amenities and a new, modern-lounge environment. Among...

STL Honors Ambassador Of The Year

STL Honors Ambassador Of The Year

Lambert-St. Louis International (STL) recognized Keith Burleson, a customer service representative with Air Serv, as the Ambassador of the Year at its Catch Us Giving annual awards reception. Air Serv is a vendor that provides services to Southwest Airlines in...

FAT Earns Accolades For Marketing Campaign

FAT Earns Accolades For Marketing Campaign

Fresno Yosemite International (FAT) was one of four organizations recognized recently by Visit California for Best Regional Collaborative Marketing Campaign. Majestic Mountain Loop, a partnership between the Visalia Convention and Visitors Bureau, the Yosemite Sierra...

IND Temporary Art Program Exhibits Arrive

IND Temporary Art Program Exhibits Arrive

A new set of temporary exhibits has landed at Indianapolis International (IND). The airport’s program focuses on new works from artists with ties to the local community. One of the displays is by Paul Siebenthal, who creates objects and imagery that revise history,...

OTG Makes Fast Company List

OTG Makes Fast Company List

OTG Management was named to Fast Company magazine’s annual World’s 50 Most Innovative Companies list. Fast Company recognized the concessions company for its mix of dining, design and technology and their uses in providing travelers across North America with...

Wine, Pizza Arrive At Port Columbus

Wine, Pizza Arrive At Port Columbus

Diners at Port Columbus International’s (CMH) Concourse A can now enjoy pizza from a local favorite or wines from around the globe. As part of the airport’s recent upgrades, CMH added a Vino Volo and a Donatos Pizza to its concessions mix. “In conjunction with our $80...

Expedited Screening Program Opens In Milwaukee

Expedited Screening Program Opens In Milwaukee

The Transportation Security Administration has opened an enrollment center for its TSA PreCheck program at General Mitchell International (MKE). The expedited screening program is part of the agency’s risk-based, intelligence-driven approach to aviation security....

Airmall At PIT Adds Fashion Jewelry Store

Airmall At PIT Adds Fashion Jewelry Store

Erwin Pearl, which sells jewelry to travelers, has opened a 500-square-foot store in the Center Core at Pittsburgh International (PIT). “We’re pleased to offer travelers a unique selection of high-quality, fashionable jewelry,” says Jay Kruisselbrink, vice president...

PHX Bond Rating Remains Among Nation’s Highest

PHX Bond Rating Remains Among Nation’s Highest

Standard and Poor’s Ratings Service affirmed its AA- rating on senior-lien revenue bonds and it’s A+ mark on junior-lien revenue bonds at Phoenix Sky Harbor International (PHX). S&P’s report cited a strong collection of origination and destination markets, an...

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In This Issue

 

Tech Helps Personalize The Traveler Journey

2024 Customer Service Issue

Airport Programs Build Customer Loyalty

2024 Customer Service Issue

Concessions Give Back With Charitable Focus

2024 Customer Service Issue

Robotic Coffee Options Fill Gap

2024 Customer Service Issue

JFK Millennium Partners’ Vision For JFK T6

2024 Customer Service Issue

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